Restoration Manager

SERVPRO Industries, Inc.; Norwood (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Bonus based on performance

Company car

Health insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Training & development

Take-home company vehicle

Free uniforms

Advancement opportunities

Job summary

SERVPRO of Anson, Stanly & Richmond Counties is seeking a high-energy Fire & Contents Restoration Manager. You’ll lead operations, estimate jobs, and oversee field crews on fire, smoke, and contents restoration projects.

In this dual-role, you’ll drive tech-enabled processes, maintain safety standards, and ensure customer satisfaction during challenging situations. This position offers growth within a dynamic SERVPRO team.

Qualifications

• 3+ years in restoration with fire, smoke, contents, and estimating.
• Proficient with Xactimate and field management software.
• At least 1 year in a supervisory role with coaching experience.
• IICRC certifications (FSRT, OCT, CCT) are a major plus.
• Spanish language skills are a strong plus to serve diverse teams.
• Valid driver’s license, high school diploma/GED (degree preferred) and ability to lift 50+ lbs.

Responsibilities

• Scope job sites, write precise estimates, and lead field crews through restoration projects from start to finish.
• Leverage multiple platforms to manage digital inventory, schedule crews, and track pack-outs.
• Maintain IICRC compliance and proper job documentation for accurate billing.
• Provide calm, confident customer service to homeowners, managers, and adjusters during high-stress moments.
• Manage project budgets, control expenses, and negotiate scopes for profitability.
• Recruit, hire, and mentor a top-tier restoration team.
• Support Bio-Remediation and Water Restoration projects as needed.

Skills

Leadership

Tech-savvy

Bilingual - Spanish

Restoration field experience

Driver's license

Education

High school diploma/GED

Tools

Xactimate

Job management software

Digital inventory tools

Job description

Benefits:

• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching
• 401(k)

SERVPRO® of Anson, Stanly & Richmond Counties

SERVPRO® of Union County

The Vibe

When disaster strikes, most people see loss. We see a blank canvas for recovery. We’re looking for a high-energy Fire & Contents Restoration Manager who brings serious leadership, operational grit, and technical savvy to every job site. In this dual-impact role, you’ll lead from the front as both our operational engine and primary estimator. If you love driving projects, mastering restoration technology, and being the hero in someone’s worst moment, this is your stage.

What You’ll Own

• Command Operations & Estimating: Scope job sites, write precise estimates, and lead field crews through complex fire, smoke, and pack-out projects from start to finish.
• Master Tech & Contents: Drive efficiency by leveraging multiple industry technology platforms to manage digital inventory, schedule crews, line-item jobs, and track pack-out/pack-backs.
• Drive Quality & Safety: Maintain high industry standards (IICRC compliance), keep equipment dialed in, and ensure proper job documentation for seamless billing.
• Delight the Customer: Be the calm, confident partner for homeowners, property managers, and insurance adjusters during high-stress situations.
• Own the Numbers: Manage project budgets, control production expenses (labor, assets, materials), and actively negotiate scopes for maximum job profitability.
• Build the Crew: Recruit, hire, and mentor a top-tier restoration team.
• Expand Operational Scope: Manage specialized Bio-Remediation jobs with discretion and strict protocol, and step in to assist with Water Restoration projects whenever the call arises

What You Bring

• Field Proven: 3+ years in restoration with experience specializing in fire, smoke, contents, and job estimating.
• Tech-Savvy Leader: High comfort level working across multiple platforms (e.g., Xactimate, job management software, digital inventory tools).
• Leadership Background: At least 1 year in a supervisory role with a track record of coaching team members.
• Certified Expertise: IICRC certifications (FSRT, OCT, CCT) are a major plus.
• Bilingual Advantage: Spanish language skills are a strong plus to help lead our diverse teams and serve our community.
• Field Ready: Valid driver’s license, high school diploma/GED (degree preferred), and the physical capability to lift 50+ lbs, climb ladders, and inspect tight spaces.

Why Join Us?

• Competitive base salary starting at $50,000-$65,000/year + Bonus (commensurate with experience)
• Comprehensive health, dental, and vision insurance
• Paid Time Off (PTO) and paid holidays
• 401(k) plan for your financial future
• Take-home company vehicle provided
• Paid training and dedicated personal/professional development
• Clear pathways for career progression
• A high-energy team culture that works hard and celebrates wins

Ready to Make an Impact?

Send your resume and a brief description of your work history to [e-mail]'s build something great together!

Each SERVPRO® Franchise is Independently Owned and Operated.