Restoration Manager

IICRC; Austin, Northern (TX, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401k +matching

Paid time off

Training & Development

Vision insurance

Dental insurance

Bonus based on performance

Free uniforms

Job summary

SERVPRO Team Wall in Austin, TX is seeking a Restoration Manager to lead mitigation and reconstruction projects, mentor supervisors, and ensure high-quality workmanship. You will coordinate staffing, manage client communications, and monitor job progress from start to finish.

Ideal candidates have strong communication, physical stamina, and a background in cleaning or restoration, with readiness to travel locally and out of state.

Qualifications

• Effective written and oral communication.
• Intermediate math skills.
• Experience in cleaning/restoration preferred.
• High school diploma/GED.
• IICRC certifications preferred.
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance.
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics).
• Ability to sit/stand/walk for prolonged periods of time.
• Ability to repetitively push/pull/lift/carry objects.
• Ability to work with/around cleaning products/chemicals.
• Ability to travel locally and out of state when necessary.
• Ability to successfully complete a background check subject to applicable law

Responsibilities

• Restoration expertise: stay updated on mitigation best practices, train and mentor Supervisors and ensure accountability.
• Estimating: conduct estimate appointments for non-emergency jobs.
• Project setup: review job scopes with Supervisors and coordinate staffing.
• Job oversight: monitor progress, communicate with customers and vendors, maximize gross profit.
• Documentation: ensure accurate updates and coach Supervisors on documentation.
• Dashboard monitoring: use dashboards to track status and timeliness.
• Reconstruction opportunities: identify potential reconstruction jobs during first day of mitigation.
• Daily meetings: discuss progress and timelines in Work-In-Process meetings.
• Organization & technology: stay organized and master necessary applications.
• Coverage: step in to cover peers when required.
• Storm work: travel to perform job functions outside service area.
• Training: lead employee training and track skill development.
• Performance reviews: conduct mid-year and annual reviews.

Skills

Communication

Leadership

Mentoring

Training

Travel

Stamina

Education

High school diploma/GED

Job description

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance

SERVPRO's former Franchise of the Year, Team Wall is looking for our next great hero!

Who are we? Feel free to check us out: https://www.instagram.com/servproteamwall/?hl=en

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our franchise as a new Restoration Manager. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

Our franchise is looking for someone who thrives in fast-paced, challenging situations, communicates effectively, and enjoys leading, coaching, and developing others. The ideal candidate is highly organized, capable of managing multiple priorities, and committed to delivering exceptional results. If you're self-motivated, dependable, and passionate about exceeding expectations, you'll fit right in. Are you ready to make a real impact and be the hero our team needs?

As a valued SERVPRO Franchise employee you will receive a competitive pay rate, with opportunity to learn and grow.

Responsibilities: Daily Tasks:

• Restoration Expertise: Stay updated on mitigation best practices (water, fire, contents, etc.). Train and mentor Restoration Supervisors, and ensure their accountability.
• Estimating: Conduct estimate appointments for non-emergency jobs.
• Project Setup: Review job scopes with Restoration Supervisors and coordinate staffing with the Intake Coordinator.
• Job Oversight: Monitor progress through daily updates, site visits, and regular communication with customers, adjusters, and vendors. Resolve issues, optimize labor and equipment use, and maximize gross profit.
• Documentation: Ensure accurate and timely job file updates, coach Supervisors on documentation, and review audit emails.
• Dashboard Monitoring: Use custom dashboards to track job status, address issues, and maintain timeliness.
• Reconstruction Opportunities: Identify potential reconstruction jobs during the first day of mitigation services.
• Daily Meetings: Discuss job progress, timelines, and documentation needs in Work-In-Process meetings.
• Organization & Technology: Stay organized, follow standard operating processes, and master necessary applications.

Weekly/Bi-Weekly Tasks:

• Scorecard Review: Monitor Mitigation Operations Scorecard to track performance metrics (documentation, process compliance, customer service).
• One-on-One Meetings: Conduct bi-weekly meetings with Supervisors and direct leaders for coaching, updates, and troubleshooting.
• Team Meetings: Attend and actively participate in bi-weekly team discussions.

As Needed:

• Coverage: Step in to cover for peers when required.
• Storm Work: MUST be available to travel to perform job functions outside of SERVPRO Team Wall service area
• Additional Tasks: Complete assignments from management and participate in special projects.
• Training: Lead employee training, track skill development, and attend professional development sessions.
• Performance Reviews: Conduct mid-year and annual performance reviews for direct reports

Requirements

• Effective written and oral communication
• Intermediate math skills
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawls spaces, attics)
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to travel locally and out of state when necessary
• Ability to successfully complete a background check subject to applicable law

Salary:

• Competitive base pay with eligibility for bonus

Company Benefits

• 401k +matching
• Medical/Dental/Vision
• Generous PTO policy
• Training & Development