Restoration Manager

SERVPRO Team Wall; Camp Hill (Cumberland County); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

401(k) + matching

Medical/Dental/Vision

Generous PTO policy

Training & Development

Job summary

SERVPRO Team Wall is seeking a Restoration Manager to lead mitigation operations and mentor Supervisors. You will ensure high-quality fire and water damage repairs, coordinate staffing, and manage documentation and dashboards.

Travel to job sites as needed and contribute to continual process improvements. Ideal candidates will have strong communication, organizational skills, and a background in cleaning/restoration, with readiness to work in a fast-paced environment and support our franchise

Qualifications

• High school diploma or GED required.
• Effective written and oral communication essential.
• Experience in cleaning/restoration preferred.
• Ability to lift 50 lbs regularly, up to 100 lbs with assistance.

Responsibilities

• Restoration supervision and mentoring of team leaders.
• Estimate appointments for non-emergency jobs.
• Review job scopes and coordinate staffing with Intake Coordinator.
• Monitor progress, communicate with customers, adjusters, and vendors to maximize gross profit.
• Maintain accurate job files and dashboards, ensure timeliness.

Skills

Communication

Leadership

Math skills

Team coaching

Reliability

Travel readiness

Physical stamina

Education

High school diploma/GED

Tools

IICRC certifications

Job description

SERVPRO's former Franchise of the Year, Team Wall is looking for our next great hero!

Who are we? Feel free to check us out: https://www.instagram.com/servproteamwall/?hl=en

Do you love helping people through difficult situations? Then, don’t miss your chance to join our franchise as a new Restoration Manager. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

Our franchise is looking for someone who thrives in fast-paced, challenging situations, communicates effectively, and enjoys leading, coaching, and developing others. The ideal candidate is highly organized, capable of managing multiple priorities, and committed to delivering exceptional results. If you're self-motivated, dependable, and passionate about exceeding expectations, you'll fit right in. Are you ready to make a real impact and be the hero our team needs?

As a valued SERVPRO® Franchise employee you will receive a competitive pay rate, with opportunity to learn and grow.

Benefits:

• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance

Responsibilities:

• Restoration Expertise: Stay updated on mitigation best practices (water, fire, contents, etc.). Train and mentor Restoration Supervisors, and ensure their accountability.
• Estimating: Conduct estimate appointments for non-emergency jobs.
• Project Setup: Review job scopes with Restoration Supervisors and coordinate staffing with the Intake Coordinator.
• Job Oversight: Monitor progress through daily updates, site visits, and regular communication with customers, adjusters, and vendors. Resolve issues, optimize labor and equipment use, and maximize gross profit.
• Documentation: Ensure accurate and timely job file updates, coach Supervisors on documentation, and review audit emails.
• Dashboard Monitoring: Use custom dashboards to track job status, address issues, and maintain timeliness.
• Reconstruction Opportunities: Identify potential reconstruction jobs during the first day of mitigation services.
• Daily Meetings: Discuss job progress, timelines, and documentation needs in Work-In-Process meetings.
• Organization & Technology: Stay organized, follow standard operating processes, and master necessary applications.

Weekly/Bi-Weekly Tasks:

• Scorecard Review: Monitor Mitigation Operations Scorecard to track performance metrics (documentation, process compliance, customer service).
• One-on-One Meetings: Conduct bi-weekly meetings with Supervisors and direct leaders for coaching, updates, and troubleshooting.
• Team Meetings: Attend and actively participate in bi-weekly team discussions.

As Needed:

• Coverage: Step in to cover for peers when required.
• Storm Work: MUST be available to travel to perform job functions outside of SERVPRO Team Wall service area
• Additional Tasks: Complete assignments from management and participate in special projects.
• Training: Lead employee training, track skill development, and attend professional development sessions.
• Performance Reviews: Conduct mid-year and annual performance reviews for direct reports

Requirements

• Effective written and oral communication
• Intermediate math skills
• Experience in cleaning/restoration preferred
• High school diploma/GED
• IICRC certifications preferred
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawls spaces, attics)
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to travel locally and out of state when necessary
• Ability to successfully complete a background check subject to applicable law

Salary:

• Competitive base pay with eligibility for bonus

Company Benefits

• 401k +matching
• Medical/Dental/Vision
• Generous PTO policy
• Training & Development

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.