Restoration Lead Technician - Crew Chief

Servpro Industries, Inc.; Gurnee (IL); On-site; USD 35,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Restoration Lead Technician, where you can make a positive difference in people's lives every day! This role involves coordinating restoration projects, ensuring customer satisfaction, and leading a team of technicians. With opportunities for training and development, you will be at the forefront of helping clients recover from fire and water damage. If you are self-motivated, proactive, and service-oriented, this position offers a rewarding career path in a supportive team environment. Take the next step in your career and help restore homes and businesses with an industry-leading level of service!

Benefits

Competitive compensation

Training and development programs

Opportunity for industry certifications

Qualifications

• Strong communication skills are essential for customer satisfaction.
• Experience in restoration is preferred but not mandatory.

Responsibilities

• Coordinate and perform restoration processes ensuring quality control.
• Supervise production technicians and communicate clear expectations.
• Identify safety hazards and ensure adherence to safety guidelines.

Skills

Effective written and oral communication

Basic math skills

Experience in cleaning/restoration

Ability to lift 50 to 100 pounds

Ability to climb ladders and work at heights

Ability to work in tight spaces

Ability to work with cleaning products/chemicals

Ability to travel locally and out of state

Education

High school diploma/GED

Job description

SERVPRO of Cowell Services, Inc. is hiring a Restoration Lead Technician!

SERVPRO of Cowell Services, Inc. offers:

• Competitive compensation

And more!

The Restoration Lead Technician/Crew Chief prescribes, coordinates, controls, and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO brand, the crew chief demonstrates to customers and clients the company’s Here to Help commitment. As a valued SERVPRO franchise employee, you will receive a competitive pay rate, with the opportunity to learn and grow. Training and development programs available, which can include industry certifications.

In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened!”

• Facilitate a positive customer experience and ensure customer satisfaction of services.
• Communicate clear expectations to production technicians and supervise their activities.
• Coordinate and perform production processes as scheduled and ensure quality control.
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers. Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
• Document a detailed and accurate job file to support the services provided.
• Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.

Position Requirements

• Effective written and oral communication
• Basic math skills
• Experience in cleaning/restoration preferred
• High school diploma/GED
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics)
• Ability to sit/stand/walk for prolonged periods of time
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to travel locally and out of state when necessary
• Ability to successfully complete a background check subject to applicable law

Each SERVPRO Franchise is Independently Owned and Operated.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.

Picture yourself here fulfilling your potential.

At SERVPRO, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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WHY CONSIDER A CAREER WITH SERVPRO?

Service to the Community

Being Part of a Team

Stability & Growth

The Sales Manager does a great job working with customers. The overall job experience is great, with many tasks that involve face to face life experiences.