Restoration General Manager

ServiceMaster of South Shore Inc; Mesa (AZ); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Job summary

ServiceMaster Restoration by Cadiente in Mesa, AZ, is seeking a General Manager to lead operations, drive service excellence, and build a strong team. The role requires strategic thinking to improve operational performance, customer satisfaction, and profitability.

You will work closely with ownership to execute business strategies, manage daily activities, and foster a culture of exceptional service and continuous improvement. This is a high-impact leadership position with growth opportunities.

Qualifications

• Proven management experience, preferably in restoration, cleaning, or related service industry.
• IICRC certifications in Water Damage Restoration (WRT), Applied Structural Drying (ASD), and Fire & Smoke Restoration (FRST) are required.
• Experience with insurance carriers, claims processes, and TPAs.
• Strong leadership, team-building, organizational, problem-solving, and time-management skills.
• Financial acumen including budget management and P&L oversight.
• Customer-focused mindset with a commitment to outstanding service.
• Familiarity with ServiceMaster or restoration industry is a plus.

Responsibilities

• Lead, motivate, and manage staff to build a high-performing team.
• Oversee daily operations, scheduling, and project management.
• Manage budgets, expenses, and profitability with ownership input.
• Drive customer satisfaction and resolve issues promptly.
• Identify growth opportunities and collaborate with sales/marketing.

Skills

Leadership

Team-building

Communication

Time management

Budget management

Problem solving

Interpersonal skills

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance

Job Posting: General Manager

Location: Mesa, AZ
Company: ServiceMaster Restoration by Cadiente

About Us

At ServiceMaster Restoration by Cadiente, we are a trusted leader in providing premier restoration and cleaning services to residential and commercial clients. Our mission is to help customers recover and restore their properties after disasters, delivering exceptional service and customer satisfaction. We are seeking an experienced and dynamic General Manager to lead our operations, inspire our team, and drive the continued growth and success of our business.

Job Overview

The General Manager will oversee all aspects of operations, ensuring exceptional service delivery, efficient operations, and team development. This role requires a strategic thinker who can manage day-to-day responsibilities while driving long-term growth. Working closely with the ownership team, you will execute business strategies to improve operational performance, customer satisfaction, and profitability.

Key Responsibilities

Leadership & Team Management:

• Lead, motivate, and manage all staff, cultivating a positive and productive workplace.
• Oversee recruitment, training, and development of employees to build a high-performing team.
• Set performance goals, monitor progress, and provide ongoing feedback.

Operations Management:

• Oversee daily operations, including scheduling, resource allocation, and project management.
  • Operations include Mitigation, Contents and Construction
• Maintain and enforce company policies and operational procedures.
• Implement quality control measures to ensure service excellence.

Financial Oversight:

• Manage budgets and operational costs to ensure financial health.
• Monitor revenue, expenses, and profitability, identifying opportunities for improvement.
• Collaborate with the ownership team to set and achieve financial goals.

Customer Satisfaction:

• Ensure consistently high levels of customer service and satisfaction.
• Address customer complaints and resolve issues promptly and professionally.
• Foster strong relationships with clients to encourage loyalty and referrals.

Business Growth:

• Identify opportunities for business expansion and diversification.
• Collaborate with sales and marketing teams to drive new customer acquisition and retention.
• Develop and execute long-term strategies to ensure sustained growth.

Qualifications

• Experience: Proven management experience, preferably in restoration, cleaning, or a related service industry.
• Certifications: IICRC certifications in Water Damage Restoration (WRT), Applied Structural Drying (ASD), and Fire & Smoke Restoration (FRST) are required.
• Industry Knowledge: Several years working with insurance carriers, understanding claims processes, and experience with third-party administrators (TPAs).
• Skills:
  • Strong leadership, team-building, and motivational abilities.
  • Excellent organizational, problem-solving, and time-management skills.
  • Financial acumen, including budget management and P&L oversight.
  • Exceptional communication and interpersonal skills.
• Mindset: Customer-focused approach with a commitment to delivering outstanding service.
• Preferred: Familiarity with ServiceMaster or the restoration industry is a plus.

What We Offer:

• Competitive Salary & Benefits: Starting at $100,000–$150,000, with a comprehensive benefits package that recognizes and rewards your contributions.
• Career Growth: Opportunities for professional development and advancement.
• Supportive Environment: A dynamic workplace where you can make a real impact.
• Industry Impact: Join an essential and growing industry making a difference in people’s lives.

Join ServiceMaster Restoration by Cadiente and lead a team dedicated to helping customers rebuild and restore. Let's make a difference together!