Restoration Gardens Case Manager (Community Program Specialist)

University of Maryland, Baltimore (UMB); Baltimore (MD); On-site; USD 61,000 - 64,000; Full time

Benefits offered by this job

Leave package

Health insurance

Retirement options

Professional development

Tuition remission

Life insurance

Long-term disability

Flexible schedule

Teleworking options

Job summary

University of Maryland, Baltimore (UMB) is seeking a Case Manager (Community Program Specialist) to support housing-focused case management for transition-age youth in permanent supportive housing at Restoration Gardens 1.

The role includes coordinating referrals, maintaining HMIS records, and collaborating with partner agencies, with responsibilities extending to workshops and program operations. Evening and weekend work may be required.

Qualifications

• Bachelor's degree in social sciences; Master’s may be required based on licensure.
• Two years of community program coordination, development, oversight, or administration.

Responsibilities

• Assist in the management of internal/external community programs by monitoring progress and operations of components.
• Coordinate program development and implementation requiring assessment, evaluation, and intervention.
• Develop and maintain relationships with groups, individuals, or families to create a network of supportive services.
• Develop and facilitate workshops, meetings, or conferences; coordinate logistics and participant communications.
• Develop and schedule program work plans to shape the program within funding limits; oversee daily operations.
• Maintain and facilitate program data in compliance with sponsors; prepare for audits.
• Provide routine and non-routine technical advice and administrative support to the program team.
• Prepare written products such as training materials, website content, final progress reports, and promotional materials.
• Recommend resources for program improvement and evaluate effectiveness.

Skills

Verbal and written communication

Teamwork and collaboration

Problem solving

Education

Bachelor's degree in social sciences or related field

Master's degree may be required based on licensure

Job description

The Embrace Initiative at the University of Maryland, Baltimore has an exciting opportunity for a Case Manager (Community Program Specialist) who will serve at our Restoration Gardens 1 Site.

The Restoration Gardens 1 Case Manager will provide comprehensive, housing-focused case management to transition-age youth who have exited foster care and are residing in a permanent supportive housing setting.

The Case Manager will support participants in identifying and working toward individualized goals related to housing stability, health and behavioral health, education, employment, benefits, independent living, and overall well-being, while coordinating referrals and services with community-based partners as appropriate.

The Case Manager will maintain timely and accurate case documentation, including required client, service, and outcome data in HMIS, and comply with applicable documentation and data-quality requirements.

As part of the role, the Case Manager may be required to independently arrange transportation to meet participants at appointments, obtain resources or supplies for the community, and attend meetings with community partners.

The Case Manager will also support socioemotional workshops, groups, and community events coordinated by the EMBRACE on-site team, contribute to program operations and reporting, and collaborate with partner agencies.

This full-time, contractual position requires the ability to work evenings and weekends as necessary.

The mission of The Embrace Initiative is to collaborate with community to create a world that is safe, just, and equitable. We accomplish our mission through partnerships between grassroots, non-profits, city agencies, and institutes of higher education by engaging in accessing resources, removing barriers, making connections, and transforming systems.

Benefits

UMBB offers a comprehensive benefits package that prioritizes wellness, work/life balance, and professional development, along with additional exciting perks that employees can take advantage of.

• Contingent Category II staff receive a generous leave package that includes over 2 weeks of vacation each year, paid holidays, sick time, and time for community service
• subsidized comprehensive health insurance and supplemental retirement options
• professional learning and development programs
• limited tuition remission for employees enrolled at UMB
• life insurance and long-term disability
• flexible work schedules and teleworking options (if applicable per job)

All employees are expected to work primarily physically within the State of Maryland.

Primary Duties

• Assist in the management of the internal and/or external community programs by monitoring progress and operations program components and ensure the highest quality programming for all participants. Provide solutions to issues and judgment outside of pre-established guidelines or processes.
• Coordinate program development and implementation that require significant assessment, evaluation, and intervention utilizing best practice/promising practice models.
• Develop and maintain relationships with groups, individuals, or families partners to create network of supportive services needed for program users to be successful. Assist in the development and implementation of recruiting plan for program groups, individual, and/or families.
• Develop and facilitate workshops, meetings or conferences; coordinate logistics, scheduling, and participant communications. Work closely with partners to develop and provide appropriate trainings, workshops, field trips, and recognition events for participants.
• Develop and schedule program work plan in accordance with specifications and funding limitations in order to shape the program. Oversee daily operations; organize program activities; and set priorities.
• Maintain and facilitate program data in compliance and with programmatic reports required by sponsors. Make recommendations to management in use of funds to ensure compliance and prepare for regular program audits by sponsors. Collect, complete, and submit program information in required formats for various reporting including internal quarterly program updates and sponsors reports.
• Provide routine and non-routine technical advice, problem solving assistance, and answer questions. Interpret program goals and policies, and provide administrative support to the program team.
• Develop and prepare written products such as training materials, website content, final progress reports, and promotional materials.
• Recommend resources for the improvement of the program.
• Assist in evaluating program effectiveness to develop improved methods; devise evaluation methodology and implements; analyze results and recommend and/or take appropriate action. Has the authority to formulate, affect, interpret, or implement policies or procedures to ensure effective operation of the program.
• Using state of the art technology, use sophisticated searching techniques to conduct in depth research of for program's complex and unique information requests. Develop and maintain internet web site files and/or listings.
• Interact and maintain liaison/partnership with students, faculty, staff and agencies in facilitating program objectives. Serve as a primary contact and thinks critically about all aspects of the program to resolve questions and make decisions related to the program.
• Perform other duties as assigned.

Education

Bachelor's degree. Degree in social sciences, such as social work or psychology preferred. Master's degree may be required based on associated licensure.

Experience

Two (2) years of community program coordination, development, oversight, or administration.

Other

Related experience to program may be substituted for education.

Knowledge, Skills, Abilities

Knowledge of position requirements. Knowledge of all applicable requirements, regulations, and laws. Skill in effective use of applicable technology/systems. Ability to effectively communicate both verbal and written thoughts, ideas, and facts. Ability to work cooperatively with others and independently. Ability to demonstrate, understand, apply, and adhere to the UMB Core Values of Respect and Integrity, Well-being and Sustainability, Equity and Justice, and Innovation and Discovery.

Hiring Salary

$60,500 - $64,000, commensurate with education and experience.

Diversity, Equity, and Inclusion

UMB is committed to cultivating a diverse and inclusive workforce and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, ancestry or national origin, sex, pregnancy or related conditions, sexual orientation, gender identity or expression, genetic information, physical or mental disability, marital status, protected veteran's status, or any other legally protected classification.

If you anticipate needing a reasonable accommodation for a disability under the AmericansWithDisabilities Act (ADA), during any part of the employment process, please submit a UMB Job Applicant Accommodation Request. You may also contact [e-mail]. Please note that only inquiries concerning an ADA request for reasonable accommodation will be responded to from this email address.

The University of Maryland, Baltimore prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator. Read the UMB Notice of Non-Discrimination for more information.