Restoration Estimator & Xactimate Specialist

Neighborly Company and its affiliates; Winston-Salem (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Salary range $60,000-$80,000 per year.

15 days paid time off per year.

401(k) plan.

Health insurance.

Job summary

Neighborly Company and its affiliates in Winston-Salem, NC is seeking an Estimator to join the restoration team. You will write repair and mitigation estimates using Xactimate, Symbility, and T&M, and coordinate with clients, vendors, insurance, and field staff throughout the process.

The role requires strong customer service, attention to detail, and the ability to manage accounts receivable and schedule services.

Qualifications

• Valid driver9s license is required.
• Ability to lift 50 pounds unassisted.
• Must be able to wear respiratory and other PPE.
• Willingness to work after hours and rotation for emergency calls.
• Experience with Xactimate, Symbility and T&M estimating; familiarity with Adobe, Word and Excel.
• Exceptional customer service, empathy and professionalism.
• Strong attention to detail and comfort using tech for documenting jobs.
• Team player with a positive, resilient attitude.

Responsibilities

• Receive calls from clients, vendors, insurance, and field staff.
• Communicate with customers throughout the restoration process.
• Assist with scheduling of services with staff, customers, and insurance.
• Write repair and mitigation estimates in Xactimate, Symbility, and T&M.
• Handle accounts receivable, follow up on invoices and collections.
• Follow up on estimate approvals.
• Perform clerical duties and data entry into proprietary software.
• Lead weekly job progress meetings to keep Fusion updated.

Skills

Driver's license

Empathy

Customer service

Team player

Tools

Xactimate

Symbility

T&M estimating

Adobe

Word

Excel

Job description

Neighborly Company and its affiliates in Winston-Salem, NC is seeking an Estimator to join the restoration team. You will write repair and mitigation estimates using Xactimate, Symbility, and T&M, and coordinate with clients, vendors, insurance, and field staff throughout the process.

The role requires strong customer service, attention to detail, and the ability to manage accounts receivable and schedule services.