Property Restoration Consultant

Insight Global; Charlotte (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

Insight Global is seeking an Estimator & Negotiator in Charlotte, NC, to act as the primary liaison between homeowners and insurance adjusters throughout the restoration process. The role requires Xactimate proficiency, strong communication, and the ability to manage multiple claims from initial damage assessment to final resolution.

Ideal candidates bring experience as an insurance adjuster, a track record of negotiating settlements with carriers, and a solid understanding of residential

Qualifications

• Prior experience as an insurance adjuster.
• Strong proficiency in Xactimate (writing and supplementing).
• Proven ability to negotiate claims with carriers.
• Deep understanding of residential construction and restoration scope.
• Strong communication and customer-facing skills.
• Ability to manage 10-15 claims and deadlines simultaneously.

Responsibilities

• Serve as the primary point of contact between homeowners and insurance adjusters throughout the restoration process.
• Manage multiple projects from initial damage assessment through claim resolution.
• Represent the company in the field and advocate for customers.

Skills

Xactimate

Insurance claims

Negotiation

Residential restoration

Communication

Case management

Job description

Insight Global is seeking an Estimator & Negotiator for one of our restoration and reconstruction clients, located in Charlotte, NC. This individual will serve as the primary point of contact between homeowners and insurance adjusters throughout the restoration process. The ideal candidate will have experience creating residential restoration estimates, inspecting property damage, and negotiating claim scopes with insurance carriers to ensure accurate and fair settlements. This person will be the face of the company in the field and will manage multiple projects simultaneously from initial damage assessment through claim resolution. Success in this role requires strong Xactimate expertise, exceptional communication skills, attention to detail, and a proactive mindset. The right candidate enjoys building relationships, advocating for customers, and working independently in a fast-paced environment.

REQUIRED SKILLS AND EXPERIENCE

• Prior experience as an insurance adjuster
• Strong proficiency in Xactimate (writing and supplementing)
• Proven ability to negotiate claims with carriers
• Deep understanding of residential construction and restoration scope
• Strong communication and customer-facing skills
• Ability to manage 10-15 claims and deadlines simultaneously

NICE TO HAVE SKILLS AND EXPERIENCE

• Experience working for a restoration, reconstruction, roofing, or disaster recovery company
• Experience managing customer relationships from inspection through project completion
• Adjuster certifications or licensing

Vacancy Status:

This posting is for a currently vacant role, and the successful candidate will be hired into an existing open position.

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position