Restoration Estimator & Project Manager

servpro-careers; Houston (TX); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k)

401(k) matching

Bonus based on performance

Sign-on bonus $5,000

Competitive salary

Job summary

SERVPRO Team Shaw is hiring a Restoration Estimator and Project Manager to lead restoration projects, prepare estimates in Xactimate, and ensure high-quality results. The role blends fieldwork with leadership, customer communication, and thorough documentation.

You will collaborate with the general manager and claims team to deliver timely, safe, and compliant restorations, while building strong client relationships in a fast‑paced environment.

Qualifications

• High school diploma or equivalent is required and IICRC certification is preferred.
• Strong phone-based communication and leadership skills are essential.
• Experience in restoration or related field is expected.

Responsibilities

• Direct daily field operations and ensure safety and proper procedures.
• Lead a team of technicians on restoration projects and manage timelines.
• Write Estimates in Xactimate and document job details.
• Complete job files with logs, photos, and scope in SERVPRO systems.
• Inspect work to ensure SERVPRO's standards are met and coached team members.
• Coordinate with GM and claims team for smooth execution.
• Oversee equipment use and inventory management.

Skills

Phone skills

Analytical

Detail-oriented

Multi-tasking

Leadership

Education

High school diploma or equivalent

IICRC certification

Tools

WorkCenter

DryBook

Job description

Benefits:

• Health insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary

$5,000 sign on bonus

SERVPRO Team Shaw - #60 Fastest Growing Private Restoration/Construction Company in the Country

SERVPRO Team Shaw is one of the largest SERVPROs in the Country and has grown from one location in 2020 to 33 locations today across three major markets. We assisted over 5000+ customers with water and fire emergencies across the Country. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction. Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, asbestos & mold removal, and much more.

Do you love helping people through difficult situations?

Then, don’t miss your chance to join our Franchise as a Restoration Estimator and Project Manager. In this position, you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage "Like it never even happened"!

We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate with bonuses and the opportunity to learn and grow.

Key Responsibilities:

As a Project Manager, you’ll lead and motivate a team of technicians on restoration projects, ensuring work is completed safely, efficiently, and to industry standards. This role combines hands-on fieldwork with leadership, customer communication, and job documentation. The ideal candidate is a problem‑solver with strong people skills who can balance quality, speed, and customer satisfaction while setting the standard for the crew. You will also:

• Direct daily field operations, ensuring crew members follow proper procedures and safety standards.
• Assign tasks, monitor progress, and maintain workflow to meet project timelines.
• Communicate clearly and professionally with customers, answering questions and setting expectations throughout the restoration process.
• Write Estimates in Xactimate
• Accurately complete job files, including daily logs, photos, and scope details in SERVPRO systems.
• Inspect work performed by technicians to ensure it meets SERVPRO's high standards and industry guidelines.
• Coach, support, and develop crew members to improve skills and efficiency.
• Oversee the setup, use, and maintenance of equipment and ensure proper inventory of supplies.
• Identify challenges on the job site and take proactive steps to resolve them quickly.
• Work closely with General Manager and claims team to ensure smooth job execution and customer satisfaction.
• Promote and enforce safe work practices on every job site.
• Bonus and Commission Plan with Competitve Base Salary
• Schedule: Monday - Friday, 8:00 AM - 5:00 PM
• Availability for overtime and on-call hours will be required during peak demand or emergency responses

Qualifications:

Required:

• High school diploma or equivalent
• 1-2 years of experience in restoration, construction, or a related field
• Valid driver’s license with a clean driving record
• Ability to lift, carry, and move up to 50 lbs. regularly
• Strong communication and leadership skills
• Basic proficiency with smartphones, tablets, and job-tracking software
• Availability for on-call rotation, evenings, weekends, or overtime as needed

Preferred:

• IICRC certification(s) in Water Damage Restoration, Fire/Smoke Restoration, or related areas
• Prior supervisory or lead technician experience
• Experience working with insurance adjusters or property managers
• Familiarity with SERVPRO job documentation systems (WorkCenter, DryBook, etc.)
• Bilingual (English/Spanish) a plus

Benefits:

• Medical, Dental, Vision
• Paid Time Off
• Sick Paid Time Off
• Matching 401K
• Competitive compensation
• Personal Development Opportunities