Restoration Crew Lead

Servpro Industries, Inc.; City of Geneva (NY); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

401(k) matching

Opportunity for advancement

Paid time off

Job summary

Servpro Industries, Inc. is seeking a dedicated Restoration Crew Lead in the City of Geneva, NY, to oversee restoration projects while providing excellent customer service. The role requires leadership in managing project progress and ensuring team safety on job sites.

Ideal candidates should possess strong communication skills and a background in restoration or construction, coupled with the ability to work independently in high-pressure situations. This position offers opportunities for advancement within a supportive team environment.

Qualifications

• Previous restoration, construction, or mitigation experience preferred.
• Ability to lift and carry up to 75 pounds.
• Strong organizational and problem-solving skills.

Responsibilities

• Lead restoration technicians on various projects.
• Perform water mitigation and fire cleanup.
• Monitor drying equipment and document project progress.

Skills

Strong customer service skills

Leadership experience

Communication skills

Organizational skills

Education

Valid driver's license

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Restoration Crew Lead

SERVPRO of Lake Geneva

Pay Range: $18-$21/hour DOE

Schedule: Monday-Friday, 8:00 AM - 4:30 PM, plus rotating on-call responsibilities

A Day in the Life of a Restoration Crew Lead at SERVPRO

As a Restoration Crew Lead, you'll be responsible for leading restoration projects in the field while helping customers navigate some of the most stressful situations they may ever experience.

Your day may begin by meeting with your crew, reviewing the schedule, loading equipment, and heading to a customer's home or business. Once on site, you'll assess the work to be completed, communicate with the customer, assign tasks to technicians, and ensure work is performed safely and according to SERVPRO standards.

Throughout the day, you'll lead water mitigation, fire cleanup, mold remediation, storm damage restoration, and other emergency services. You'll monitor drying equipment, document project progress, take moisture readings, complete job documentation, and maintain communication with Project Managers and customers.

This role requires someone who can lead by example, make decisions in the field, train team members, and maintain a high level of professionalism while delivering excellent customer service.

No two days are the same, and every project presents new challenges and opportunities to help customers recover after property damage.

Primary Responsibilities

• Lead restoration technicians on residential and commercial restoration projects
• Perform water mitigation, fire and smoke cleanup, mold remediation, biohazard cleanup, and storm damage restoration services
• Communicate professionally with customers regarding project progress and expectations
• Set up, monitor, and remove drying equipment including air movers, dehumidifiers, air scrubbers, and specialty equipment
• Perform demolition and mitigation activities as needed
• Complete moisture readings, job documentation, and daily project notes
• Take required photos and maintain accurate project records
• Ensure job sites remain clean, organized, and safe
• Train and mentor restoration technicians
• Assist with quality control and adherence to SERVPRO production standards
• Maintain communication with Project Managers regarding project status and concerns

Required Skills & Experience

• Previous restoration, construction, mitigation, or leadership experience preferred
• IICRC certifications preferred but not required
• Experience leading or supervising employees preferred
• Strong customer service and communication skills
• Ability to work independently and make sound decisions in the field
• Strong organizational and problem-solving skills
• Basic computer and smartphone proficiency
• Valid driver's license and insurable driving record required
• Ability to successfully pass a background check

Physical Requirements

• Ability to lift and carry up to 75 pounds regularly
• Ability to stand, walk, bend, kneel, climb, and work in confined spaces
• Ability to work in varying temperatures and environmental conditions
• Ability to safely operate restoration equipment and hand tools
• Ability to wear required PPE, including respirators when necessary

Work Environment

• Full-time position supporting restoration projects throughout Lake Geneva and surrounding communities
• Typical schedule: Monday-Friday, 8:00 AM - 4:30 PM
• Rotating on-call responsibilities for after-hours emergency response
• Residential, commercial, and industrial job site environments
• Fast-paced team environment with opportunities for advancement

Important Information

• Health insurance is not currently offered
• 401(k) with company match available after eligibility requirements are met
• Company vehicle may be available based on position and responsibilities
• On-call participation is required
• Reliability, attendance, leadership, safety, documentation, and customer service are critical to success in this role

What We're Looking For

• Someone who leads by example and takes ownership of their work
• Strong work ethic and positive attitude
• Dependable attendance and punctuality
• Excellent customer service and communication skills
• Ability to train, motivate, and support team members
• Commitment to safety and quality workmanship
• Someone who remains calm, professional, and solution-focused during emergency situations
• A team player who takes pride in helping customers and supporting coworkers

At SERVPRO, our Crew Leads do much more than perform restoration work. They serve as leaders in the field, mentors to technicians, and trusted resources for customers during challenging times. We're looking for someone who is ready to take ownership, lead a team, and make a positive impact in the communities we serve.