Restoration Crew Lead

Servpro Industries, Inc.; Racine (WI); On-site; USD 24,796 - 28,929; Full time

Benefits offered by this job

401(k) matching

Paid time off

Training & development

Job summary

Servpro Industries, Inc. is seeking a Restoration Crew Lead in Racine County. This critical role involves guiding projects while leading a team through various restoration tasks such as water, fire, and mold damage.

The ideal candidate will have leadership experience and excellent customer service skills, focusing on ensuring project success and safety while operating equipment. Reliable attendance and problem-solving abilities are essential.

Opportunities for advancement are available within a fast-paced environment.

Qualifications

• Previous restoration, construction, mitigation, or leadership experience preferred.
• Strong customer service and communication skills.
• Valid driver's license and insurable driving record required.

Responsibilities

• Lead restoration technicians on restoration projects.
• Communicate professionally with customers regarding project progress.
• Monitor drying equipment and ensure job sites remain clean.

Skills

Customer service

Leadership

Problem-solving

Communication

Decision making

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Restoration Crew Lead

SERVPRO of Racine County

Pay Range: $18-$21/hour DOE

Schedule: Monday-Friday, 8:00 AM - 4:30 PM, plus rotating on‑call responsibilities

A Day in the Life of a Restoration Crew Lead at SERVPRO

As a Restoration Crew Lead, you'll be the person helping guide projects from the field while leading technicians through water, fire, mold, biohazard, and storm damage restoration work.

Your day may start by meeting your crew at the shop, loading equipment, reviewing the day's schedule, and heading to a customer's home or business. Once on site, you'll assess the work to be completed, communicate with the customer, assign tasks to technicians, and ensure all work is performed safely and according to SERVPRO standards.

Throughout the day, you'll monitor drying equipment, perform demolition, document job progress, complete moisture readings, take photos, and maintain communication with Project Managers. You'll also help train newer technicians and ensure job sites remain clean, organized, and professional.

No two jobs are exactly the same. One day you may be extracting water from a flooded basement, while the next you may be leading fire cleanup, mold remediation, or storm damage mitigation efforts. If you enjoy leading a team, solving problems, and helping people during difficult situations, this role may be a great fit.

Primary Responsibilities

• Lead restoration technicians on residential and commercial restoration projects
• Perform water mitigation, fire and smoke cleanup, mold remediation, biohazard cleanup, and storm damage restoration services
• Communicate professionally with customers regarding project progress and expectations
• Set up and monitor drying equipment including air movers, dehumidifiers, air scrubbers, and specialty equipment
• Perform demolition and mitigation activities as needed
• Complete moisture readings, documentation, and daily job notes
• Take required job photos and maintain accurate project records
• Ensure job sites remain clean, safe, and professional
• Train and mentor restoration technicians
• Assist Project Managers with project coordination and communication
• Follow all SERVPRO production guidelines and safety procedures
• Participate in the rotating on‑call schedule and respond to emergency losses as needed

Required Skills & Experience

• Previous restoration, construction, mitigation, or leadership experience preferred
• Experience leading or supervising employees preferred
• Strong customer service and communication skills
• Ability to work independently and make sound decisions in the field
• Strong organizational and problem‑solving skills
• Basic computer and smartphone proficiency
• Valid driver's license and insurable driving record required
• Ability to successfully pass a background check

Physical Requirements

• Ability to lift and carry up to 75 pounds regularly
• Ability to stand, walk, bend, kneel, climb, and work in confined spaces
• Ability to work in varying temperatures and environmental conditions
• Ability to operate restoration equipment and hand tools safely
• Ability to wear required PPE, including respirators when necessary

Work Environment

• Full‑time position supporting restoration projects throughout Racine County and surrounding areas
• Typical schedule: Monday-Friday, 8:00 AM - 4:30 PM
• Rotating on‑call responsibilities for after‑hours emergency response
• Residential, commercial, and industrial job site environments
• Fast‑paced team environment with opportunities for advancement

Important Information

• Health insurance is not currently offered
• 401(k) with company match available after eligibility requirements are met
• Company vehicle may be available based on position and responsibilities
• On‑call participation is required
• Reliability, attendance, leadership, safety, and documentation are critical to success in this role

What We're Looking For

• Someone who can lead by example
• Strong work ethic and positive attitude
• Dependable attendance and punctuality
• Excellent customer service skills
• Ability to train, coach, and support team members
• Commitment to safety and quality workmanship
• Someone who remains calm and focused during emergency situations

At SERVPRO, our Crew Leads do more than complete restoration work—they lead teams, support customers during challenging times, and play a critical role in helping homes and businesses recover after property damage. We're looking for someone who takes pride in their work and enjoys helping both customers and teammates succeed.