Restoration Crew Chief

Servpro Industries, Inc.; Biloxi (MS); On-site; USD 30,000 - 60,000; Full time

Job summary

Join an innovative franchise as a Restoration Crew Chief, where you will play a vital role in helping clients recover from fire and water damage. This position requires a proactive individual who thrives in challenging situations and is passionate about delivering exceptional service. You will manage projects from start to finish, ensuring safety and quality while building relationships with customers. With a focus on teamwork and personal growth, this role offers a unique opportunity to make a real difference in people's lives every day. If you are self-motivated and enjoy leading others, this could be the perfect fit for you.

Benefits

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Qualifications

• Strong communication skills are essential for this role.
• Experience in cleaning/restoration is preferred.
• High school diploma or equivalent is required.

Responsibilities

• Manage and complete jobs according to SERVPRO processes.
• Supervise Production Technicians and ensure quality control.
• Communicate and respond to customer needs effectively.

Skills

Effective communication

Cleaning/restoration experience

Supervisory skills

Problem-solving

Customer service

Education

High school diploma/GED

Tools

IICRC certifications

Valid Driver License

Job description

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Do you love helping people through difficult situations?

Then don’t miss your chance to join our Franchise as a new Restoration Crew Chief. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!

Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description:

Manage and complete jobs according to SERVPRO processes per work order. Respond to service calls, set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Communicate and establish relationships with commercial, insurance, and residential customers.

Responsibilities:

• Explain processes and answer customer questions, as needed
• Monitor, communicate, and respond to customer needs/concerns to ensure customer needs are met
• Communicate clear expectations to Production Technicians and supervise their activities
• Perform production processes as scheduled and ensure quality control
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
• Resolve problems quickly as they arise
• Manage job file documentation to ensure complete and accurate project details
• Manage and control costs of production projects
• Manage assets by protecting and using equipment and materials properly
• Clean and maintain vehicles, equipment, warehouse, and office areas
• Perform sales and marketing activities, including add-on sales and security checks

Qualifications:

• Effective written and oral communication
• Experience in cleaning/restoration preferred
• High school diploma/GED
• Valid Driver License
• IICRC certifications preferred
• Ability to travel locally or out of state when necessary

Physical and Work Environment Requirements:

• Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
• Exposure to chemicals
• Walking and standing for long periods of time, driving, sitting, climbing,
• Ability to climb ladders and work at ceiling heights
• Ability to work in tight spaces (e.g., crawls spaces under buildings)
• Repetitive pushing/pulling/lifting/carrying objects

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.