Restoration Cleaning Technician | On-Site Customer Support

ServiceMaster Restore®; Cedar Falls (IA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

Paid time off

Medical and dental insurance

Retirement plan w/ company match

Opportunity to advance

Positive, upbeat workplace culture

Job summary

ServiceMaster Restore® in Cedar Falls, IA seeks a dedicated team member to perform water and fire restoration tasks and cleaning. You will prepare notes, photos, and documents to support insurance reimbursements and explain next steps to customers in person.

Responsibilities include loading equipment, completing jobs per procedures with quality control, and coordinating with supervisors and customers. A valid driver’s license is required.

Qualifications

• High school diploma or equivalent.
• Experience in cleaning/restoration preferred but not required.
• Valid driver's license with satisfactory driving record.
• Good verbal and written communication skills.
• Customer service skills required.
• Experience with mobile data entry.
• Ability to read and follow product label instructions.

Responsibilities

• Load equipment and supplies for each job.
• Explain processes and next steps to customers in person.
• Complete assigned jobs per company procedures with quality control.
• Perform damage repair tasks including pack-out and deodorizing as needed.
• Clean post-construction areas including trim and fixtures.
• Report equipment issues to supervisor.
• Coordinate with customers and staff on daily activities.
• Prepare documentation and photos for insurance reimbursements.

Skills

Verbal communication

Written communication

Customer service

Mobile data entry

Read product labels

Punctuality

Education

High school diploma or equivalent

Tools

Mobile data app

Job description

ServiceMaster Restore® in Cedar Falls, IA seeks a dedicated team member to perform water and fire restoration tasks and cleaning. You will prepare notes, photos, and documents to support insurance reimbursements and explain next steps to customers in person.

Responsibilities include loading equipment, completing jobs per procedures with quality control, and coordinating with supervisors and customers. A valid driver’s license is required.