Restoration Claims & Collections Specialist

Highground; Bogart (GA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Disability Coverage

401(k) Matching

Paid Vacation

Training & Guidance

Collaborative Environment

Growth Opportunities

Job summary

Serclean is a leading mitigation, restoration, and environmental services company that helps property owners recover from water, fire, mold, and environmental damage. The Restoration Collections & Claims Associate negotiates insurance claims, reviews restoration invoices, and supports the accounts receivable process for mitigation and restoration projects.

The role collaborates with insurance adjusters, project managers, and accounting staff to ensure timely payments, accurate documentation, and

Qualifications

• High School Diploma required.
• 2+ years of experience in collections, accounts receivable, or insurance claims processing preferred.
• Experience working with insurance adjusters and claim documentation strongly preferred.
• Familiarity with Xactimate estimates or restoration industry billing practices is a plus.
• Proficiency with Microsoft Excel and accounting systems such as Sage Intacct.

Responsibilities

• Prepare and finalize invoices for mitigation, restoration, or reconstruction services to ensure accuracy and alignment with approved scopes of work.
• Review project documentation including work authorizations, field notes, photos, drying logs, equipment usage logs, and supporting documentation to ensure invoices accurately reflect services performed.
• Contact customers or responsible parties regarding outstanding balances not covered by insurance.
• Follow up on overdue accounts and manage the collections process to reduce delinquent receivables.
• Negotiate payment plans with customers when necessary, within company guidelines.
• Negotiate claim payments and supplements with insurance adjusters to ensure proper reimbursement.
• Review scopes of work, Xactimate estimates, and documentation to support claim negotiations.
• Coordinate with project managers and field staff to collect required claim documentation.
• Track outstanding insurance claims and follow up with adjusters regarding payment status.
• Resolve billing or scope disputes with insurance carriers.
• Maintain detailed records of claim communication, invoices, and payment activity.
• Assist with collections on outstanding balances when necessary.

Skills

Negotiation

Communication

Problem solving

Attention to detail

Organizational skills

Education

High School Diploma

Tools

Microsoft Excel

Sage Intacct

Xactimate

Job description

Serclean is a leading mitigation, restoration, and environmental services company that helps property owners recover from water, fire, mold, and environmental damage. The Restoration Collections & Claims Associate negotiates insurance claims, reviews restoration invoices, and supports the accounts receivable process for mitigation and restoration projects.

The role collaborates with insurance adjusters, project managers, and accounting staff to ensure timely payments, accurate documentation, and