Restoration Branch Manager

Michael and Son Services; Charlotte (NC); On-site; USD 100,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

FSA

401(k) with company match

PTO

Take-home company vehicle with gas

Life insurance

Employee discounts

Job summary

Michael and Son Services in Charlotte, NC, seeks an experienced Restoration Manager to lead our residential water and mold restoration program. You will oversee projects, build client relationships, estimate with Xactimate, and guide staffing as the department expands.

The role requires proven restoration leadership, IICRC WRT/ASD certifications, and strong communication with homeowners and insurers. Expect a fast-paced environment with growth opportunities within Charlotte.

Qualifications

• Residential water and mold restoration experience required.
• IICRC WRT and ASD certifications required.
• Experience with Xactimate and estimating systems.
• Leadership or supervisory experience in restoration.
• Strong communication, customer service, and organizational skills.

Responsibilities

• Manage residential water and mold restoration projects from inspection to completion.
• Conduct onsite inspections, develop scopes, and use Xactimate for estimating.
• Coordinate with Crew Chiefs to ensure proper setup, progress, and documentation.
• Maintain photos, moisture readings, notes, signatures, and required records.
• Communicate with homeowners throughout restoration and address questions.
• Develop relationships with insurance adjusters, agents, and referral partners.
• Generate new restoration opportunities through referrals and business development.
• Monitor job costs, profitability, collections, and overall project performance.
• Hire, train, and develop restoration staff as the department grows.
• Help establish processes for scheduling, production, documentation, safety, and quality.
• Track sales, production, profitability, and KPIs; grow the Charlotte operation.

Skills

Leadership

Project management

Sales

Communication

Customer service

Negotiation

Education

IICRC WRT

IICRC ASD

Tools

Xactimate

Job description

Restoration Manager

Charlotte, NC | Total Compensation Opportunity (Base Pay + Bonuses) Between $100k-$130k Annually

Position Overview

We are looking for an experienced residential water and mold restoration professional to help establish and manage our restoration department in Charlotte. Our Charlotte location is already an established operation, and we are expanding our existing services to include a dedicated local water and mold restoration team.

This position will oversee restoration projects, customer relationships, estimating, business development, and day-to-day operations. As the department grows, this person will take on increasing responsibility for staffing, production, financial performance, and overall department results.

Compensation & Benefits

• Total compensation opportunity of between $100k-$130k annually
• Performance-based bonuses
• Medical, dental, and vision insurance
• Flexible Spending Account (FSA)
• 401(k) with company match
• Paid Time Off (PTO)
• Take-home company vehicle with gas card
• Life insurance
• Employee discounts

Responsibilities

• Manage residential water and mold restoration projects from initial inspection through completion.
• Conduct onsite inspections, develop scopes, and use Xactimate for estimating.
• Coordinate with Crew Chiefs to ensure jobs are properly set up, progressing on schedule, and documented correctly.
• Maintain accurate photos, moisture readings, notes, signatures, and other required documentation.
• Communicate with homeowners throughout the restoration process and address questions or concerns.
• Develop relationships with insurance adjusters, agents, property managers, and other referral partners.
• Generate new restoration opportunities through referrals, networking, and business development.
• Monitor job costs, profitability, collections, and overall project performance.
• Hire, train, and develop restoration employees as the department grows.
• Help establish effective processes for scheduling, production, documentation, safety, and quality.
• Track sales, production, profitability, and other key performance measures.
• Work with company leadership to implement and grow the restoration department within the Charlotte operation.

Qualifications

Direct Restoration Experience Is Required.

• Experience in residential water and mold restoration
• IICRC WRT and ASD certifications
• Experience with Xactimate
• Experience managing restoration projects from inspection through completion
• Experience working with insurance adjusters and referral partners
• Leadership, supervisory, or mentoring experience
• Sales and business development experience
• Understanding of job costs and project profitability
• Strong communication, customer service, and organizational skills
• Valid driver's license and acceptable driving record
• Ability to respond to emergency losses outside normal business hours when necessary

We do not have a specific years-of-experience requirement. We are more interested in the restoration work you've handled, the responsibilities you've had, and your ability to manage and grow a restoration operation.

Join Our Charlotte Team

This is an opportunity to help establish and grow a restoration department within an established Charlotte operation, with the support and resources of an experienced company.

Salary: $100000 - $130000 per year