Restaurant Technology & Operations Lead

Inspire Brands, Inc.; Atlanta (GA); On-site; USD 110,000 - 160,000; Full time

Job summary

The Inspire Brands, Inc. Manager, Restaurant Technology (Arby's, Back Office) leads multi-brand technology initiatives across a distributed restaurant footprint, focusing on stability, scalability, and guest experience.

You translate strategic tech initiatives into operational programs, coach teams, and manage vendor performance. In a large enterprise, you’ll drive process improvements, implement AI-driven efficiencies, and partner with brand marketing, operations, and shared services to deliver

Qualifications

• Must have knowledge of cloud environments, APIs, and system integrations.
• Strong decision-making and negotiation skills.
• Able to identify gaps and propose innovative ideas to improve guest experience.
• Leads team with a positive attitude.
• Experience working with restaurant technology vendors.
• Strong analytical skills to interpret franchisee and end-user needs.
• Experience working in a matrix organization.
• Proficient with collaboration tools (JIRA, Confluence, SharePoint, Smartsheet).
• Excellent presentation skills for small to mid-size groups.
• Ability to meet deadlines and make data-driven decisions.

Responsibilities

• Develops, coaches and manages day-to-day operational objectives for the Arby's team.
• Provides direct supervision to support individual contributors on the Arby's Back Office team.
• Identifies one or two AI-driven improvements per year to replace or augment manual processes.
• Defines and explains policies and procedures; recommends improvements.
• Performs analyses and manages operational initiatives for tactical results.
• Translates plans into operational processes and guides execution.
• Makes decisions impacting results and costs.
• Interacts with customers, supervisors, and peers; presents results and recommendations.
• Leads change initiatives and acts as a change agent.
• Oversees vendor operations and contract performance; supports cost controls.
• Oversees budget execution and financial controls for assigned cost centers.
• Partners with brand marketing, operations, and shared services to align technology with brand needs.
• Demonstrates strong understanding of BOS hardware, software, and integrations.

Skills

Cloud environments, APIs & system"

Decision making

Negotiation skills

Innovation & gap-filling

Leadership

Vendor relationships

Analytical skills

Matrix environment

Presentation skills

Data-driven decisions

Tools

JIRA

Confluence

SharePoint

Smartsheet

Job description

The Inspire Brands, Inc. Manager, Restaurant Technology (Arby's, Back Office) leads multi-brand technology initiatives across a distributed restaurant footprint, focusing on stability, scalability, and guest experience.

You translate strategic tech initiatives into operational programs, coach teams, and manage vendor performance. In a large enterprise, you’ll drive process improvements, implement AI-driven efficiencies, and partner with brand marketing, operations, and shared services to deliver