Restaurant Team Member / Team Leader

Chickcatering; Cumming (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Team Members to join their vibrant team. This role involves working directly with guests and fellow team members to create memorable dining experiences. You will be trained to excel in various functional areas, including Service and Production, while adhering to the company's values and standards. If you thrive in a fast-paced environment and enjoy teamwork, this opportunity is perfect for you. Join a company that values joy, service, and community, and help make it America’s favorite place for chicken salad!

Qualifications

• Must be at least 16 years old and reliable.
• Ability to communicate effectively with guests and team members.

Responsibilities

• Assist in daily operations, ensuring superb guest experiences.
• Maintain compliance with food standards and safety procedures.

Skills

Ability to work in a fast-paced environment

Effective communication

Multitasking

Excellent attendance and punctuality

Reliable transportation

Education

Restaurant experience

Job description

Description

Team Member

Job Summary

The Team Member is responsible for working directly with guests and fellow team members to Spread Joy, Enrich Lives and Serve Others. This person will support up to three functional areas of the restaurant: Service, Sandwich Line, and Production. The Team Member will complete all necessary training through Chicken Salad Chick University (CSCU) to flawlessly execute the duties of the assigned position. The Team Member will exhibit the Chicken Salad Chick 10 Non-Negotiable Behaviors and embrace our Culture throughout the shift, helping us become America’s Favorite Place for Chicken Salad!

• Offer every guest, on every visit, a superb experience that creates a lasting memory. Greet every guest to welcome them to our restaurant!
• Support and assist fellow team members whenever possible.
• Maintain a safe, clean, and organized work area according to Chicken Salad Chick (CSC) standards.
• Monitor quality, safety, and appearance of all products and ingredients.
• Complete assigned tasks efficiently and thoroughly in accordance with CSC standards.
• Restock work area before leaving shift.
• Adhere to Company uniform and grooming standards.
• Attend all scheduled employee meetings and bring suggestions for improvement.
• Report problems (faulty equipment, product shortages, etc.) to supervisor promptly.
• Complete other related duties as assigned by supervisor.

Required Knowledge, Skills, and Abilities

• Ability to work in a fast-paced environment
• Ability to communicate effectively with fellow team members and guests
• Ability to multitask
• Excellent attendance and punctuality; reliability
• Reliable transportation to and from work
• Must be at least 16 years old

Physical Demands

• Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
• Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday
• Must be able to work and perform all duties at assigned station(s) in the kitchen or service area

Team Leader

Job Summary

The Team Leader will assist the General Manager (GM) and Assistant Manager (AM) in the operation of a Chicken Salad Chick restaurant in a manner that will provide our guests with a superb experience and will maintain an invigorating and stimulating work environment for all team members while helping the restaurant achieve its financial objectives. Responsibilities will include the areas of Guest Service and Shift Management.

• Assist the General Manager and Assistant Manager in the daily operation of the restaurant within the budget.
• Ensure compliance with established food standards, food quality, preparation, and production by adhering to corporate food handling procedures and policies.
• Ensure Chicken Salad Chick procedures are followed in the dining room, service area, and kitchen.
• Train and counsel hourly team members who work during Team Leader’s shift.
• Guarantee the highest level of hospitality and service to all guests at all times.
• Coach hourly team members during their shift as needed.
• Ensure compliance with all personnel records, team member schedules, and reports.
• Prepare and maintain administrative and financial records as directed by the General Manager.
• Ensure specials, promotions, and marketing plans are presented according to company procedures during shift.
• Ensure that hours of operation for the restaurant are maintained during their shift.
• Ensure compliance with established safety and sanitation procedures and all Federal, State, and local regulations during shift.
• Make decisions regarding team member position assignments, disciplinary actions (as needed when acting as Manager on Duty), execution of shift operations, and keeping the restaurant clean.
• Defer decisions to GM/AM regarding hiring or terminating team members, pay increases for team members, vendor specifications, scheduling, and purchases beyond those required to execute normal shift operations.

Required Knowledge, Skills, and Abilities

• Ability to work in a fast-paced environment
• Ability to clearly and professionally communicate with team members and guests
• Ability to multitask
• Excellent attendance and punctuality; reliability
• Reliable transportation to and from work
• Successfully complete formal Shift Leader classes provided by the Corporate Training Department

Education and Experience

• Restaurant experience highly preferred

Physical Demands

• Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
• Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday
• Must be able to work and perform all duties at any station in the kitchen or service area

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, are not to be construed as an exhaustive list of responsibilities, duties, and skills of those in this job classification. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.