Restaurant Team Member / Team Leader

Chickcatering; Atlanta (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a vibrant team at an established restaurant where you can make a difference every day! As a Team Member or Team Leader, you'll play a vital role in creating memorable experiences for our guests while working in a fast-paced environment. This position offers an opportunity to develop your skills in customer service and restaurant operations, all while being part of a supportive and energetic team. If you are passionate about providing exceptional service and thrive in a collaborative setting, this is the perfect place for you to grow and succeed. Come be a part of our mission to spread joy and enrich lives through delicious food and outstanding service!

Qualifications

• Must be at least 16 years old and possess reliable transportation.
• Ability to communicate effectively with guests and team members.

Responsibilities

• Assist in daily restaurant operations and ensure guest satisfaction.
• Train and support team members to maintain high service standards.

Skills

Ability to work in a fast-paced environment

Effective communication

Multitasking

Reliability and punctuality

Customer service skills

Education

Restaurant experience

Job description

Chicken Salad Chick - Perimeter, Atlanta | 0216
4706 Ashford Dunwoody Rd
Suite 230
Dunwoody, GA 30338, USA

Description

Team Member

Job Summary

The Team Member is responsible for working directly with guests and fellow team members to Spread Joy, Enrich Lives and Serve Others. This person will support up to three functional areas of the restaurant: Service, Sandwich Line and Production. The Team Member will complete all necessary training through Chicken Salad Chick University (CSCU) in order to flawlessly execute the duties of the assigned position. The Team Member will exhibit the Chicken Salad Chick 10 Non-Negotiable Behaviors and embrace our Culture throughout the shift, helping us become America’s Favorite Place for Chicken Salad!

• Offer every guest, on every visit, a superb experience that creates a lasting memory. Greet every guest to welcome them to our restaurant!
• Support and assist fellow team members whenever possible.
• Maintain a safe, clean, and organized work area according to Chicken Salad Chick (CSC) standards.
• Monitor quality, safety and appearance of all products and ingredients.
• Complete assigned tasks efficiently and thoroughly in accordance with CSC standards.
• Restock work area before leaving shift.
• Adhere to Company uniform and grooming standards.
• Attend all scheduled employee meetings and bring suggestions for improvement.
• Report problems (faulty equipment, product shortages, etc.) to supervisor promptly.
• Complete other related duties as assigned by supervisor.

Required Knowledge, Skills and Abilities

• Ability to work in a fast-paced environment
• Ability to communicate effectively with fellow team members and guests
• Ability to multitask
• Excellent attendance and punctuality; reliability
• Reliable transportation to and from work
• Must be at least 16 years old

Physical Demands

• Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
• Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday
• Must be able to work and perform all duties at assigned station(s) in the kitchen or service area

Team Leader

Job Summary

The Team Leader will assist the General Manager (GM) and Assistant Manager (AM) in the operation of a Chicken Salad Chick restaurant in a manner that will provide our guest with a superb experience and will maintain an invigorating and stimulating work environment for all team members while helping the restaurant achieve its financial objectives. Responsibilities will include the areas of Guest Service and Shift Management.

• Assist the General Manager and Assistant Manager in the daily operation of the restaurant within the budget.
• Ensure compliance with established food standards, food quality, preparation and production by adhering to corporate food handling procedures and policies.
• Ensure Chicken Salad Chick procedures are followed in the dining room, service area and kitchen.
• Train and counsel hourly team members who work during Team Leader’s shift.
• Guarantee highest level of hospitality and service to all guests at all times.
• Coach hourly team members during their shift as needed.
• Ensure compliance with all personnel records, team member schedules and reports.
• Prepare and maintain administrative and financial records as directed by the General Manager.
• Ensure specials, promotions, and marketing plans are presented according to company procedures during shift.
• Ensure that hours of operation for the restaurant are maintained during their shift.
• Ensure compliance with established safety and sanitation procedures and all Federal, State, and local regulations during shift.
• Make decisions regarding team member position assignments, disciplinary actions (as needed when acting as Manager on Duty), execution of shift operations and keeping restaurant clean.
• Defer decisions to GM/AM regarding hiring or terminating team members, pay increases for team members, vendor specifications, scheduling and purchases beyond those required to execute normal shift operations.

Required Knowledge, Skills and Abilities

• Ability to work in a fast-paced environment
• Ability to clearly and professionally communicate with team members and guests
• Ability to multitask
• Excellent attendance and punctuality; reliability
• Reliable transportation to and from work
• Successfully complete formal Shift Leader classes provided by the Corporate Training Department

Education and Experience

• Restaurant experience highly preferred

Physical Demands

• Exert up to 40 pounds of force occasionally to lift, carry, push, pull or otherwise move objects
• Must be able to stand and exert well-paced mobility, including bending and stooping, for the duration of the workday
• Must be able to work and perform all duties at any station in the kitchen or service area

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, are not to be construed as an exhaustive list of responsibilities, duties, and skills of those in this job classification. Furthermore, they do not establish a contract for employment and subject to change at the discretion of the employer.