Restaurant Team Leader: Shift Supervisor & Guest Experience

Quality Fresca LLC; Jackson (MS); On-site; USD 16,531 - 22,041; Full time

Job summary

Quality Fresca LLC in Jackson, MS seeks a Team Leader to assist in daily restaurant operations. The role covers directing operational duties in the absence of General Manager, ensuring food quality, service, cleanliness, safety, and sanitation.

You will supervise shifts, help manage labor costs, handle guest feedback, train staff, enforce standards, and assist with opening/closing procedures. This hourly position focuses on delivering a consistent guest experience.

Qualifications

• High School Diploma or equivalent required.

Responsibilities

• Provide supervision during assigned shifts.
• Ensure a positive guest experience for team members and guests.
• Manage both FOH and BOH shift responsibilities to help control labor costs.
• Monitor speed of service to ensure a positive guest experience.
• Assist with guest comments and complaints.
• Supervise daily shifts to maintain standards of quality, cleanliness and safety.
• Assist in ongoing training of team members and new hires.
• Enforce uniform policy and standards.
• Ensure proper cash handling procedures are followed.
• Open and close the restaurant in the absence of upper management.

Education

High School Diploma or equivalent

Job description

Quality Fresca LLC in Jackson, MS seeks a Team Leader to assist in daily restaurant operations. The role covers directing operational duties in the absence of General Manager, ensuring food quality, service, cleanliness, safety, and sanitation.

You will supervise shifts, help manage labor costs, handle guest feedback, train staff, enforce standards, and assist with opening/closing procedures. This hourly position focuses on delivering a consistent guest experience.