Restaurant Team Leader - Guest Experience & Ops

America's Pizza Company, LLC; Dearborn (MI); On-site; USD 42,000 - 64,000; Full time

Job summary

Ambros Foods, LLC is seeking an Assistant Restaurant Manager to support the Restaurant General Manager in daily operations, uphold Pizza Hut standards, and lead the team across shifts. The role emphasizes guest service, food quality, safety, and cost control while developing staff and coordinating with HR.

The ARM will assist in staffing, training, and executing promotions, ensuring a safe, clean, and compliant restaurant environment with strong communication to the RGM.

Qualifications

• One to two years of restaurant, food-service, or related experience preferred.
• High school education, specialized training, or equivalent experience preferred.
• Strong leadership, communication, and interpersonal skills.
• Demonstrated ability to coach, train, motivate, and provide direction to others.
• Strong guest-service and problem-solving skills.
• Strong organizational and time-management skills.
• Ability to plan, prioritize, and delegate effectively.
• Basic business, math, and financial skills.
• Ability to analyze restaurant performance information and take appropriate action.
• Ability to work effectively in a fast-paced restaurant environment.
• Ability to work a flexible schedule, including evenings, weekends, and other shifts based on business needs.
• Completion of required Pizza Hut training and certifications.

Responsibilities

• Support day-to-day restaurant operations and ensure consistent execution of Pizza Hut standards.
• Lead restaurant operations during assigned shifts and in the absence of the RGM.
• Maintain high standards for food quality, order accuracy, cleanliness, speed of service, and restaurant readiness.
• Provide hands-on operational support and model appropriate skills and behaviors for the restaurant team.
• Ensure guests receive friendly, professional, and timely service and assist with resolving guest concerns.
• Support new product rollouts, promotions, and Company operational initiatives.
• Ensure restaurant facilities and equipment are maintained to Company standards.
• Assist with recruiting, selecting, training, coaching, and developing team members and managers.
• Provide day-to-day leadership, direction, recognition, and feedback to the restaurant team.
• Assist the RGM in maintaining appropriate staffing levels and developing staffing plans.
• Train and develop Team Members, Shift Leaders, and Shift Managers.
• Support employee performance management and address conduct, attendance, or performance concerns in accordance with Company policies.
• Partner with the RGM and Human Resources, as appropriate, regarding corrective action or other employee-related matters.
• Promote teamwork, accountability, open communication, and a respectful work environment.
• Assist with inventory counts, product ordering, receiving, and waste controls.
• Support local restaurant marketing and sales-building activities.
• Assist with implementation of new products and Company programs.
• Maintain professional working relationships with approved suppliers and Company contacts.
• Support other restaurant and market priorities as assigned.

Job description

Ambros Foods, LLC is seeking an Assistant Restaurant Manager to support the Restaurant General Manager in daily operations, uphold Pizza Hut standards, and lead the team across shifts. The role emphasizes guest service, food quality, safety, and cost control while developing staff and coordinating with HR.

The ARM will assist in staffing, training, and executing promotions, ensuring a safe, clean, and compliant restaurant environment with strong communication to the RGM.