Restaurant Team Leader & Guest Experience Coach

burgerking; Crete (NE); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Scholarship Fund Program

Emergency fund

Discount program

Provider finder tool

Wellness program

Pregnancy planning tool

Job summary

Burger King Franchise in Crete, Nebraska is seeking a hands-on Shift Supervisor to lead a fast-paced restaurant team. You will train, coach and schedule staff while ensuring a welcoming guest experience and consistent operations.

The role focuses on service excellence, adherence to standards, and daily cost controls. Join a growing brand offering opportunities for advancement and teamwork in a community setting.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum of 1-2 years supervisory experience.
• Excellent guest service skills required.
• Ability to work in a fast-paced environment.
• Ability to communicate effectively with guests and team members.
• Ability to resolve issues in compliance with Burger King standards.
• Available to work all shifts; open, close, weekends and holidays.

Responsibilities

• Develop Servant Leaders—puts your people and restaurant first.
• Create memorable experiences—service that makes guests want to return.
• Administra­tion—balance guest/employee experience with financial goals.
• Welcomes new team members and provides training.
• Leads inspiring team huddles to motivate and inform.
• Ensures ongoing training and coaching for team members.
• Buil ds the capability of shift supervisors for advancement.
• Consistently thank the team and celebrate success.
• Coaches brand service behaviors—train, observe, provide feedback.
• Monitors speed of service to meet guest expectations.
• Ensures restaurant is welcoming and clean.
• Ensures product quality and operations standards are met.
• Partners with GM to create action plans to improve guest metrics.
• Reviews sales and scheduling to meet QSC goals.
• Ensures accuracy of daily numbers, cash handling, HACCP logs.
• Reviews inventory to create product orders and controls costs.
• Monitors staffing and onboarding for new team members.

Skills

Team leadership

Guest service

Communication

Coaching

Training

Education

High school diploma or equivalent

Job description

Burger King Franchise in Crete, Nebraska is seeking a hands-on Shift Supervisor to lead a fast-paced restaurant team. You will train, coach and schedule staff while ensuring a welcoming guest experience and consistent operations.

The role focuses on service excellence, adherence to standards, and daily cost controls. Join a growing brand offering opportunities for advancement and teamwork in a community setting.