Restaurant Ops & Guest Experience Lead

Burger King; Bullhead City (AZ); On-site; USD 38,000 - 46,000; Full time

Job summary

Burger King is seeking an Assistant Manager to support the Senior Assistant Manager and Restaurant General Manager in delivering guest satisfaction and managing daily operations in a fast‑food setting.

The role involves leading the team, coaching employees, ensuring adherence to standards, and maintaining inventory while supporting sales growth and smooth shift transitions.

Qualifications

• Must be at least eighteen (18) years of age.
• High School Diploma or equivalent. Education may be substituted on a year-for-year basis.
• At least 6 months of experience in a supervisorial role in a similar industry.
• Demonstrates problem solving and analytical abilities.
• Leadership skills to effectively manage a team.
• Foundational understanding of the quick service industry.
• Initiative to complete tasks.
• Excellent time management skills.
• Technical aptitude to use company systems, POS, email, and Microsoft programs.
• Excellent customer service skills.
• Ability to communicate in English clearly and read/understand it.

Responsibilities

• Ensures guests receive outstanding service and a guest-friendly environment.
• Maintains merchandising standards and monitors inventory levels.
• Assists in achieving daily goals, tasks, and assignments.
• Monitors restaurant and employee performance.
• Covers vacations and days off for team members.
• Compliance with all policies and procedures.

Skills

Customer service

Leadership

Problem solving

Time management

Attention to detail

Education

HS Diploma

Tools

POS Systems

MS Office

Job description

Summary/Objective

The Assistant Manager (AM) supports the Senior Assistant Manager and Restaurant

General Manager (RGM) in ensuring delivery on guest satisfaction through

managing the daily operations of a single restaurant. The Assistant Manager assists

in operations, employee development, guest services and compliance across

shifts for desired restaurant outcomes (i.e., increased sales, profitability,

guest experience and employee retention). This position operates under the

direct management of the Senior Assistant Manager and Restaurant General

Manager and helps lead the restaurant team.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Ensures that each guest receives outstanding service by providing a guest-friendly environment,

maintaining company standards, and all other components of the guest experience.

· Maintains merchandising standards, display signage standards and monitors inventory

levels.

·Ensures employees adhere to daily goals, tasks and assignments.

·Assists in monitoring restaurant and employee performance.

·Responsible for covering vacations and days off for other Team Members.

·Maintains adherence to all company policies and procedures.

·Assists in completing all office tasks, including accounting for store funds, receiving, and

inventory control.

·Directs efficient and accurate preparation and sale of products for prompt delivery within

established speed of service guidelines.

·Motivates and directs Team Members and Shift Managers to exceed guest expectations with fast

and friendly service in clean surroundings.

·Supervises and assists in the training of Team Members and Shift Managers on stations, BKC products,

processes and policies.

·Find replacement worker’s when employees call off to

ensure staffing during the shift.

·Ensures all employees receive required breaks and meal

periods, including covering employee workstations as needed.

·Provides coaching, direction, praise and feedback to team

members.

·Follows cash control processes, security procedures and helps maintain inventory as well as manage

labor across shifts to enhance restaurant results.

·Enforces compliance with applicable laws, regulations, policies,

and procedures relating to all restaurant activities.

·Developing skills in interviewing potential team members, training and retaining team talent.

·Provides recommendations on the discipline and terminations of Team Members including creating acceptable documentation to

support the recommendation.

·Ensures prompt and regular attendance for assigned shifts, meetings and

training.

Qualifications and Competencies

·Must be at least eighteen (18) years of age.

·High School Diploma or equivalent. Experience may be substituted for education

on a year to year basis.

·At least (6) months of experience working in a

similar industry in a supervisorial role.

·Demonstrates problem solving and analytical abilities.

·Possesses the desired leadership skills needed to

effectively manage a team.

·Foundational understanding of the quick service

industry.

·Demonstrates the ability to take initiative and complete tasks.

·Excellent time management

skills.

· Technical aptitude to utilize company systems, POS

Systems, email and applicable Microsoft programs.

·Excellent customer service skills.

·Able to demonstrate English language proficiency

that enables speech expression clarity and proficient reading and verbal

comprehension of the language.

· Strong written and documentation skills.

·Ability to work and travel to various restaurant

locations.

·Available to work various shift which may include

evenings, weekends and holidays.

·Must be ServSafe Certified.

· Required to possess a valid unexpired state issued Health Card.

· Must be authorized to work in the United States without sponsorship from an employer.

Supervisory Responsibility

This position assists in the management all Shift

Managers and Crew Members in the restaurant.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours

of work varies and the employee must be able to work long and/or irregular shifts, including

extra shifts, as needed, for proper functioning of the restaurant. Evening

and weekend work may be required as job duties demand.

Work Environment

This job operates in a fast-food restaurant environment, as such, the noise level in the work environment varies. When

in the kitchen or the dining area, the noise level may increase to loud.

Conditions in the restaurant may be slippery.

Employees may be subject to extreme cold or hot surroundings frequently.

Workers usually must withstand the pressure and strain of working in close

quarters, standing for hours at a time, lifting heavy items, and working near

hot equipment and grills. Working at heights may be

required.

Physical Demands

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. While

performing the duties of this job, the employee is regularly required to talk

and hear.This position is very active and requires standing, walking,

bending, kneeling, stooping, and crouching all day. The employee must

frequently lift and/or move items not to exceed 40 pounds.and use

hands to finger, handle, or feel objects, tools or controls. The employee is

frequently required to reach with hands and arms, and to sit, climb or maintain

balance. Specific vision abilities required by this job include close vision, distance vision,

color vision, peripheral vision, depth perception and ability to adjust

focus.

Other Duties

Please note this job description is not designed to cover or

contain a comprehensive listing of activities, duties or responsibilities that

are required of the employee for this job. Duties, responsibilities and

activities may change at any time with or without notice.

Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.