Restaurant Team Lead & Operations Manager

Clark Holdings, Inc. / Tim Hortons; Buffalo (NY); On-site; USD 55,000 - 61,000; Full time

Job summary

Clark Holdings Inc. in Western New York, a Tim Hortons franchisee, seeks an Assistant Restaurant Manager to lead a fast-paced team, uphold Tim Hortons standards, and drive guest satisfaction.

You will oversee Customer Service Team Members, Bakery and Shift staff, and ensure quality, safety, and operational excellence across multiple locations. Reporting to the District Supervisor, you will manage staffing, training, and performance, while maintaining inventory, schedules, and safe, compliant

Qualifications

• High school diploma or GED, must be at least 18 years of age.
• Minimum of 12 months previous food service management experience.
• ServSafe Manager Certified.
• Strong problem-solving, organization, and time management skills.
• Excellent knowledge of Tim Hortons products and procedures.
• Action and results-oriented mindset.
• Strong interpersonal skills, including motivating, delegation, conflict management, respect for others, and active listening.
• Excellent communication skills (written, verbal, composure).
• Possess a valid driver's license and car insurance.
• Willingness to travel and work at any of our Tim Hortons locations.

Responsibilities

• Lead by example in demonstrating and reinforcing positive customer service behaviors.
• Respond to customer service complaints, resolving problems, and turning negative situations into positive ones.
• Assist in scheduling staff to maintain high Tim Hortons standards throughout the day.
• Conduct regular store walk-throughs to gain the customer's perspective and ensure an exceptional customer experience.
• Be flexible on the floor to troubleshoot and address any issues as needed.
• Pre-screen, interview, hire and promote high-quality employees to fill various openings.
• Support the restaurant's training program and ensure employees have the necessary tools and support.
• Supervise and manage performance of employees, ensuring alignment with company policies and taking corrective action when necessary.

Skills

Leadership

Communication

Problem-solving

Time management

Interpersonal skills

Education

High school diploma or GED

ServSafe Manager Certified

Job description

Clark Holdings Inc. in Western New York, a Tim Hortons franchisee, seeks an Assistant Restaurant Manager to lead a fast-paced team, uphold Tim Hortons standards, and drive guest satisfaction.

You will oversee Customer Service Team Members, Bakery and Shift staff, and ensure quality, safety, and operational excellence across multiple locations. Reporting to the District Supervisor, you will manage staffing, training, and performance, while maintaining inventory, schedules, and safe, compliant