Restaurant Team Lead: Guest Experience & Growth

Dunkin' - Cafua Management Company; Chelmsford (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Life/disability insurance

Job summary

Cafua Management Company is seeking an Assistant Restaurant Manager in Massachusetts to support the Restaurant Manager in developing a strong team and delivering great guest experiences. You will help train Crew and Shift Leaders and execute plans to improve profitability.

The role requires leadership, staffing, scheduling, and cost-control skills, with an emphasis on maintaining brand standards and safety. Opportunity for internal growth across our 200+ Dunkin locations.

Qualifications

• Basic computer skills.
• Capable of counting money and making change.
• Must be able to lift a minimum of 30 lbs.
• Must be able to stand for 6+ hours at a time.
• Must be authorized to work in the U.S.
• Fluent in English.

Responsibilities

• Assist to recruit, hire, onboard and develop employees, maintain staffing levels for projected sales.
• Communicate job expectations to employees and ensure training is completed per guidelines.
• Hold team members accountable for behavior and performance; address concerns promptly.
• Create and maintain a guest-first culture in the restaurant.
• Maintain safe, clean environment by following safety and sanitation guidelines; comply with laws.
• Ensure brand standards, recipes and systems are executed including Red Book responsibilities.
• Help prepare and complete action plans; implement production, productivity, quality and guest service standards.
• Review guest feedback and restaurant assessment results and implement action plans to drive improvements.
• Control costs to maximize profitability.
• Adhere to security and cash handling procedures.
• Demonstrate competency in weekly inventory process and analysis.
• Demonstrate competency in writing effective crew schedules and monitoring labor daily.
• Execute new product roll-outs including team training, marketing and sampling.
• Drive sales goals and track results.

Skills

Basic computer skills

Counting money & making change

Fluent in English

Stand for long hours

Lift 30 lbs

Authorized to work in the U.S.

Job description

Cafua Management Company is seeking an Assistant Restaurant Manager in Massachusetts to support the Restaurant Manager in developing a strong team and delivering great guest experiences. You will help train Crew and Shift Leaders and execute plans to improve profitability.

The role requires leadership, staffing, scheduling, and cost-control skills, with an emphasis on maintaining brand standards and safety. Opportunity for internal growth across our 200+ Dunkin locations.