Restaurant Team Lead

Chick-fil-A - Waugh Chapel + Crofton; Gambrills (MD); On-site; USD 35,000 - 45,000; Full time

Job summary

ZippyApp - Recruitment Marketing in Gambrills, Maryland, is seeking a Shift Leader who plays a vital role in ensuring exceptional guest experiences. You will lead shifts, train staff, and maintain excellent communication with both guests and team members.

This position offers flexibility with full-time or part-time options, alongside a competitive paycheck and a supportive environment fostering growth in business and personal skills.

Qualifications

• Prior experience as shift lead or in a supervisory role in a restaurant.
• Excellent communication skills, both written and spoken.
• Ability to offer friendly and respectful responses to guests.

Responsibilities

• Lead shifts and ensure guests have a remarkable experience.
• Train and support new hires while maintaining team morale.
• Count drawers and finalize daily closing tasks.

Skills

Customer service

Team leadership

Communication

Job description

A shift leader is a crucial part of our business and the face of the restaurant during their shift, responsible for ensuring each guest leaves with a remarkable experience.

Requirements/Responsibilities

• Participate operationally in day‑to‑day activities in a high‑volume, fast‑paced restaurant.
• Offer the team encouragement to stay true to 2nd Mile Service goals.
• Offer immediate and respectful responses to guest needs.
• Assist in training new hires, set the tone for a shift, and act as a role model for the team.
• Be a friendly, encouraging team player.
• Open and/or close, lead shifts, and act as key holder.
• Count drawers and finalize the day’s closing.
• Maintain excellent communication skills, both written and spoken.

Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, or restaurant assistant manager is very helpful for success in this role.

Normally offered as a full‑time or part‑time position. A competitive paycheck is paired with a nurturing environment that supports ongoing development of business and people skills.