Restaurant Support Manager

British Garden Centres; Fruitland Township (MI); Remote; USD 36,000 - 60,000; Full time

Benefits offered by this job

Staff car parking

Staff discount at Garden Centres, REST

Job summary

British Garden Centres is seeking a Restaurant Support Manager to oversee restaurant operations, lead a great team, and deliver outstanding customer service. This is a hands-on, full-time role requiring weekend work and travel to our Northwest-area restaurants.

You will manage staff, handle escalated queries, and promote a positive guest experience. The ideal candidate will have management experience, strong communication skills, and a proactive approach to developing the business while ensuring

Qualifications

• Excellent customer service skills.
• Strong communication and team management abilities.
• Passion for guest experience.
• Managerial experience.
• Familiar with Facebook and social media basics.
• Good IT skills in Excel and Word.

Responsibilities

• Organise team schedules and manage staff issues.
• Interview, hire and train new employees.
• Evaluate performance and provide coaching as needed.
• Lead department initiatives and ensure timely, budget-aligned delivery.
• Fill in for absent staff and support project completion.
• Ensure compliance with health, safety and food safety rules.
• Maintain high and consistent customer service standards.

Skills

Customer service

Team management

Guest experience

Managerial experience

Facebook social media

Tools

Excel

Word

Job description

Location: Northwest Area

Contract: Temporary 12 Month Contract

Hours Full Time

40 Hours per Week Including Weekends

We are looking for a Restaurant Support Manager you will have proven capabilities for running a successful restaurant and promoting excellent customer service.

You must be enthusiastic and wish to pro-actively develop the business. This is a hands-on role where teamwork and communication are vital. Restaurant manager duties and holding the business and subsequent responsibilities in any restaurant manager absence

The main function of the Restaurant Support Manager is to oversee staff, ensure that the business operation runs smoothly and handle escalated customer queries and grievances.

Must be able to work weekends. This role will involve travelling to our restaurants in the Northwest Area supporting restaurant staff.

Experience at management level. Must be able to demonstrate a passion for Guest Service.

As a Restaurant Manager, you will manage, lead, inspire and develop an amazing team and ensuring all customers have a great Restaurant experience.

What we Offer:

Benefits include Staff car parking and staff discount at our Garden Centres and Restaurants as well as at our Leisure Park.

Skills required:

• Excellent customer service skills.
• Communication and team management abilities.
• Live the guest experience.
• Managerial experience.
• Good IT skills – Excel and Word.
• Social Media – Facebook.

Duties will include:

• Organising team schedules, handling staff issues and authorisingholidays.
• Interviewing, hiring, and training new employees.
• Evaluating employee performance and providing training and guidance as needed.
• Managing various department-specific initiatives and ensuring that these are completed within the scope, time, and budget.
• Filling in for absent employees and assisting teams as needed to successfully complete projects.
• Ensuring that employees follow company policies, as well as health and safety regulations.
• Ensuring a high and consistent standard of customer service.
• Business compliance in accordance with Health and safety and food safety laws and regulations.
• Good IT skills – Excel and word.
• Social Media – Facebook.

Applications close –Thursday 5th November 2026

Due to the high volume of applications, we will only contact you if your application is successful.