Restaurant Supervisor - Wyndham Deerfield Beach Resort

Wyndham Deerfield; Deerfield Beach (FL); Presencial; USD 45.000 - 60.000; Jornada completa

Descripción de la vacante

Wyndham Deerfield is seeking a Restaurant Supervisor to assist the Restaurant Manager and Director of Operations in overseeing F&B Outlets, including the restaurant and gelateria. You will help manage staff, elevate guest satisfaction, and maintain high standards aligned with the hotel’s brand and goals.

The ideal candidate is a go-getter who can lead Daily Line-ups, train and coach team members, and respond to guest feedback promptly.

Formación

• Experience leading hotel front-of-house or F&B teams.
• Strong communication with all staff levels.
• Ability to multi-task and manage shifts under pressure.
• Proven ability to train, coach, and discipline staff per standards.

Responsabilidades

• Oversee daily hotel operations to ensure guest service excellence.
• Lead staff briefings and manage shift coverage in absence of Operations Manager.
• Monitor guest feedback and resolve issues promptly.
• Collaborate with department heads to implement service improvements.
• Review financial performance and assist in budgeting as needed.

Conocimientos

Leadership

Communication

Guest Service

Multitasking

Staff Management

Problem Solving

Attention to Detail

Collaboration

Operational Oversight

Proficiency with Opera/PMS

Microsoft 365

Herramientas

Opera PMS

PMS Software

Microsoft Excel

Outlook

PowerPoint

Descripción del empleo

Description

The Restaurant Supervisor reports to the Restaurant Manager and Director of Operations, and assists in overseeing the F&B Outlets, including restaurant and gelateria. This position supports the Director of Operations and Restaurant Manager in managing staff, enhancing guest satisfaction, and maintaining high operational standards in alignment with the hotel’s brand and goals. The ideal candidate has a "go-getter" personality and willing to reach the hotel's goals.

Requirements

• Assist in overseeing daily hotel operations to ensure exceptional guest service and operational efficiency.
• Ability to communicate effectively with other managers and staff to relay information necessary for the function of the business.
• Always maintain a warm and friendly demeanor.
• Must be able to effectively communicate both verbally and written, with all levels of associates and guests in an attentive, friendly, courteous, and service oriented manner.
• Interview, hire, motivate, coach, counsel and discipline all Rooms Division personnel according to hotel standards.
• Must be effective at listening to, understanding, and clarifying concerns raised by guests and associates.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Able to write glitches, follow up and communicate effectively ensuring all situations are owned and glitches are resolved and closed.
• Able to perform call around, when necessary, as soon as call out is reported to fill the position/shift that needs to be replaced or make a decision if the position/shift does not need to be replaced.
• Be present in the lobby for guests in need and manage the team on the floor.
• Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming.
• Comply with Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Ability to follow company policies and procedures, and hold staff accountable consistently.
• Monitor and respond to guest feedback to maintain high satisfaction and resolve issues promptly.
• Support training, and performance management of operational staff, creation of standard procedures as need be.
• Ensure compliance with health, safety, and company policies.
• Collaborate with department heads to implement service and operational improvements.
• Review financial performance, manage expenses, and support budgeting efforts.
• Step in for the Operations Manager during their absence, taking full operational responsibility.
• Strong leadership, interpersonal, and communication skills. Leads Daily Line-ups with staff.
• Excellent problem-solving and decision-making abilities.
• Ability to multitask and work effectively under pressure.
• Proficiency with hotel management systems (e.g., Opera, PMS software).
• Proficiency with computers, Microsoft 365, Outlook, Excel and PowerPoint.
• Flexibility to work weekends, holidays, and varied shifts.