POOL & BEACH SUPERVISOR

Grand Beach Hotel; Surfside (FL); Hybrid; USD 18,000 - 22,000; Full time

Job summary

Grand Beach Hotel in Surfside, FL is seeking a Pool & Beach Supervisor to direct the Pool and Beach staff within the Food & Beverage department. This role focuses on delivering high quality service, controlling costs, and maintaining safety standards.

The supervisor will train, schedule and evaluate staff, coordinate with the Director of Food & Beverage, and ensure guest satisfaction while achieving financial goals.

Qualifications

• This role requires supervisory experience in pool and beach operations within F&B.
• Strong leadership, scheduling, and staff development abilities are essential.
• Experience maintaining health, safety, sanitation and cost controls.

Responsibilities

• Directs and organizes the Pool and Beach staff to maintain high standards of service.
• Oversees budgeting, inventory, and labor costs for the department.
• Ensures compliance with health, safety and sanitation standards.
• Interviews, trains, counsels, schedules and evaluates staff alongside the department head.
• Handles guest complaints and maintains guest satisfaction.

Skills

Staff supervision

Budgeting

Guest service

Leadership

Food & Beverage

Operations coordination

Education

Hotel/restaurant management experience

Tools

Micros system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

POOL & BEACH SUPERVISOR

Surfside, FL, US

30+ days ago Requisition ID: 1606

Salary Range: $20.00 To $20.00 Annually

Job Summary

Directs and organizes the activities of the Pool and Beach staff within the Food & Beverage

department to maintain the high standards of food and beverage quality, service and marketing to

maximize profits through outstanding customer service. Plans and directs the functions of

administration and planning of the Pool and Beach department to meet the daily needs of the

operation. Implements effective controls of food, beverage and labor costs. Ensures compliance with

health, safety, sanitation and alcohol awareness standards. Helps ensure high standards of food and

beverage quality, service and marketing to maximize profits and ensure outstanding customer

service. Interviews, trains, supervises, counsels, schedules and evaluates staff as needed alongside

the department head. Adherence to establish policies, standards and procedures are required at all

times in order to achieve high levels of customer satisfaction, quality service, compliance with

corporate policies and procedures and local regulations while meeting/exceeding financial goals.

• Administer the operation in such a manner as to bring into effect the superior product and service expected from the outlet.
• Oversee Pool & Beach operations.
• Coordinates with the Director of Food & Beverage, plans and actions to achieve improved operations, overcome deficiencies, and institute necessary changes.
• Perform daily inspection of Pool & Beach area for readiness according to standards.
• Perform regular inspection of all areas in order to direct work. Emphasis to be on sanitation and cleanliness.
• Supervise and direct service.
• Maintain safety by adhering to stated safety policies and handle guest and employee accidents.
• Handle guest complaints in the most diplomatic manner.
• Spot-check guest checks to ensure proper check handling procedures are being adhered to.
• Be aware of the budget and continuously work towards achieving budgeted goals.
• Relate any outlet maintenance needs to the Engineering Department by work order program.
• Keep storerooms in a state of readiness, cleanliness and tidiness.

• Interview, hire, train, supervise, develop, discipline, counsel and evaluate Food & Beverage team members according to hotel and Grand Beach Hotel standards.
• Attend hotel / management enrichment training sessions.
• Adhere to and facilitate progressive disciplinary action when necessary.
• Prepare and administer staff evaluations as required.
• Facilitate regular monthly departmental meetings as a forum for sharing information.
• Maintain accurate and organized staff records.
• Counsel staff, while aiding and grooming individuals for career development.
• Maintain and ensure staff adherence to all Grand Beach Hotel behavioral standards.
• Create weekly department schedules based on the demands of the hotel operation.
• Determine the operational needs of the department and ensure they are fulfilled.
• Effectively handle guest complaints and ensure resolution to the guest's satisfaction.
• Handle and resolve staff interpersonal conflict.
• Work to maintain high levels of employee morale and job satisfaction.

• Orient new team members to the environment, facilities, amenities, administrative procedures and service standards of Grand Beach Hotel.
• Conduct random standards testing.
• Executes emergency procedures and safety regulations in accordance with hotel standards.

• Responsibility for Shift staffing and station assignments.
• Floor presence during shift, greeting and interacting with guests.
• Preparing shift schedules according to Hotel occupancy and special functions.
• Complete menu knowledge (breakfast, lunch, dinner, bar and wine pairing).
• Responsibility for daily payroll (PAF's).
• Maintaining inventory of equipment, linen and other supplies.
• Monitoring and controlling Micros system in appliance to guest checks and hotel reports.
• Ensuring maintenance and cleanliness of restaurant and communicating expectations to Housekeeping, Stewarding and Property Operations.
• Exercising quality control for both food and beverage.
• Complete knowledge of Micros system.
• Full knowledge of scheduling guidelines.
• Responsibility for food and beverage promotions.
• Executing departmental forecasting and budgeting.
• Responsibility for maintaining the highest standards of service and ambiance.
• Responsibility for outlet par levels and inventories.
• Maintain general appearance and ambiance of restaurant and all common areas; Facilitate the openings and closings.
• Arrange accommodations to satisfy VIP special requests and coordinate the service of special requests throughout their stay.
• Help build customer loyalty and good will by maintaining a presence in the restaurant and regularly offering assistance.
• Track departmental spending to stay within the budgeted guidelines.
• Monitor employee payroll closely to ensure there is not unnecessary spending.
• Inventory and manage department supplies.
• Monitor overtime spending in the department.
• Purchases food and beverage products within established guidelines. Oversee correct receipt, storage and handling of food and beverage products to ensure quality and freshness at all times.
• Participate in the MOD program to ensure all Grand Beach Hotel standards, policies and procedures are fully executed.
• Create position specific SOP’s to ensure exceptional guest satisfaction.
• Conduct line ups informing all subordinate team members of Hotel events and reinforcing best practices.
• Handle guest complaints and urgent staff issues.
• Conduct a weekly inventory of food and beverage items.
• Foster relationships with other department managers to ensure and maintain open lines of communication and good will.

This Job Description is not exhaustive of all job tasks but a guide, and tasks may be