Restaurant Supervisor - The Summit Hotel

ATH Hotel Company; United States; On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive Salary Daily Pay

Team Member Discount Program

Uniforms Provided

Health, Dental, Vision, Life Insurance

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor Hospitality in the United States is seeking a Restaurant Supervisor to oversee shift operations, liaise with kitchen staff, and ensure guest satisfaction while meeting financial goals. The role requires a 2nd shift and weekend availability and a track record in hospitality service.

The position requires a 2–4 year college degree or equivalent, at least two years in food and beverage, and strong communication and leadership skills to coach staff and uphold service standards.

Qualifications

• Two to four-year college degree or equivalent education/experience.
• Minimum of two-year experience in the food and beverage industry.
• Strong communication and leadership abilities.

Responsibilities

• Supervise the shift operations in the restaurant and liaise with the kitchen staff to ensure smooth operations, compliance with procedures and safety regulations and an optimal level of quality service and hospitality are achieved.
• Supervise the restaurant associates; interview, recruit, schedule, train, develop, empower, coach and counsel, and conduct performance reviews.
• Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market.
• Maintain sanitation standards and supervise maintenance of restaurant equipment to protect assets and ensure quality service.
• Investigate and resolve guest needs, inquiries, comments, and problems to enhance guest experience and future sales prospects.

Skills

Oral communication

Written communication

Presentation skills

Team leadership

Time management

Education

Two to four-year college degree or equivalent

Job description

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

Position: Restaurant Supervisor Reports To: Restaurant Manager, Director of Food & Beverage or General Manager

Company Overview: Valor Hospitality is a leading hotel management company that is a trend setter in the hospitality market. The company is recognized by owners, investors, developers, and guests as an innovative partner to drive revenue and increase profits. We believe that the highest form of compliment is respect for each associate, both as an individual and as a valued part of our organization. We will do our best to encourage communication, and we will listen with an open mind to new ideas. Furthermore, we are dedicated to implementing those ideas, which will result in a higher level of productivity and professionalism. In addition, we are committed to you, and your career advancement and we will provide you the opportunity to be successful.

POSITION PROFILE

Supervise the associates in the shift operations and aid in the administration of the Restaurant to achieve guest satisfaction, quality service, compliance of policies and procedures while meeting/exceeding financial goals. This position requires 2nd shift & weekend availability.

ESSENTIAL JOB FUNCTION

Supervise the shift's operations in the restaurant and liaise with the kitchen staff to ensure smooth operations, compliance with procedures and safety regulations and an optimal level of quality service and hospitality are achieved. Supervise the restaurant associates; interview, recommend hiring, schedule, train, develop, empower, coach and counsel, recommend performance reviews, resolve problems, provide open communications and recommend discipline as appropriate with the guidance of the restaurant management team.

Create, recommend and implement promotions, displays, buffet presentations and ideas to capture more in-house guests and a larger share of the local market.

Avoid legal challenges by conforming to the regulations of the alcoholic beverage commission. Maximize bar profitability by ensuring portion control; monitoring accuracy of charges.

Maintain safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; supervise the maintenance of restaurant equipment to protect the assets, while securing revenues and complying with legal regulations and ensure quality service.

Investigate, resolve, respond to guest needs, inquiries, comments and/or problems to ensure a quality experience and enhance future sales prospects.

Update the cash management system and compile, generate and prepare various reports to aid in the administration of the Restaurant.

Respond to guest needs, issues, comments and problems to ensure a quality experience and enhance future sales prospects.

Supervise the maintenance/sanitation of the restaurant and equipment during the shift to protect the assets, comply with regulations and ensure quality service.

Perform special projects and other responsibilities as assigned. May serve as manager on duty. Any other duties as assigned.

DESIRED SKILLS AND QUALIFICATIONS

Education: Two to Four-year college degree or equivalent education/experience.

Experience: Minimum of two-year experience in the food and beverage industry.

Skills and Abilities: Requires basic knowledge of restaurant operations. Possess excellent oral, written and presentation skills. Ability to delegate, manage manpower and establish priorities consistent with department/hotel objectives. Listen effectively. Operate department within the guidelines of the Foundation Document. Communicate to both, guests and fellow associates, professionally and positively.

BENEFITS PACKAGE

• Competitive Salary Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.