Restaurant Supervisor (Rock & Brews)

Cowlitz Indian Tribe; Ridgefield (WA); On-site; USD 25,000 - 36,000; Full time

Job summary

Cowlitz Indian Tribe is seeking a Restaurant Manager for our ilani property in Ridgefield, WA. You will direct all daily restaurant operations, ensure top guest service, and maintain brand standards across FOH and BOH teams.

The role requires seasoned leadership, strong wine and food knowledge, and flexible hours including nights and holidays. You will work closely with HR and restaurant leadership to ensure policy compliance and safe, sanitary practices.

Qualifications

• High School Diploma or GED required.
• Three years supervisory experience in a high-volume restaurant.
• Two years’ Toast, Micros, or similar POS experience.
• Excellent interpersonal skills to foster a team environment.
• Proficiency with MS Word, Excel, and Outlook.
• Flexible schedule including late nights, weekends, holidays.
• Ability to lift 50 lb. and be on your feet long shifts.
• Willingness to work in a smoking environment and follow safety measures.

Responsibilities

• Promotes superior guest service.
• Maintains a positive organizational culture.
• Ensures restaurant cleanliness and perimeters.
• Documents discounts, voids, comps, and transactions.
• Leads FOH staff on hiring, training, and coaching.
• Communicates with FOH/BOH managers daily.

Skills

Supervisory experience

Interpersonal skills

Communication skills

Food & beverage knowledge

Flexibility

Education

High School Diploma or GED

Tools

Toast POS

Micros POS

MS Word

MS Excel

Outlook

Job description

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

Pledge for Success:

We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

Provide a clear vision of the company mission to restaurant team members assuring all are clear on tasks to achieve and expected execution. Responsible for the appearance of operation each day (prior, during, and post-closing). Meets and exceeds all standards for operations. Provide an ongoing daily presence in the operation, interacting with guests, FOH and BOH staff and peer managers.

Primary Duties and Responsibilities:

• Promotes superior guest service.
• Maintains and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Assures cleanliness in all areas of restaurant and around perimeter.
• Document and administer all discounts, voids, comps, and transactions.
• Leads, directs, and manages all FOH staff as it relates to hiring, discipline, training, and coaching.
• Communicate with other FOH and BOH managers daily as needed to review all parts of the business operation.
• Ensure that all company policies are adhered to and maintained.
• Provide top leadership regarding representing the brand to guests.
• Ensure that all personnel matters and documentation are professionally handled and coordinated with the Restaurant Manager and HR.
• Ensure safe and sanitary food practices, including compliance with all Health Department regulations as it relates to BOH and FOH operations.
• Order beverage items as needed and directed by the Restaurant Manager (s) and Restaurant Operations Manager.
• Write shift reports after every shift accurately and fully detailing all restaurant business as outlined by the Restaurant Operations Manager and email said reports to the Restaurant Management Team, Director of Food & Beverage, and ilani Assistant General Manager.
• Attend all necessary management meetings.
• Review and maintain accurate FOH Kronos timekeeping punches for all FOH staff.
• Maintains confidentiality of sensitive information.
• Any other duties as requested by the Restaurant Manager and/or Assistant Manager(s).

Minimum Qualifications:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• Three (3) years supervisory experience in a high-volume style restaurant.
• Two (2) years’ Toast, Micros, or similar POS experience
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Experience with MS Word, MS Excel, and Outlook.
• Flexible schedule including late nights, weekends, early mornings, and all holidays and department “blackout/high volume” days.
• Ability to lift 50 lb.
• Strong wine, beer, cocktail, and food knowledge.
• Proven and proficient positive leadership skills.
• Strong written and verbal communication skills.
• Strong financial accountability skills.
• Available 40-50 hours per week depending on business need and flow.
• Ability to be on your feet for up to 10-hour shifts.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Wages:

This role offers a starting wage of $22.33 per hour. Candidates with relevant experience may be placed higher within the established pay range.

Knock, knock. Hear that sound? That’s opportunity!