Host (Rock & Brews)

Cowlitz Tribal Gaming Authority; United States; Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

The Cowlitz Tribal Gaming Authority is seeking a courteous Host to greet guests, manage reservations, and coordinate seating to ensure smooth service at ilani. You will communicate with management and staff to optimize guest experience and inform guests about menu specials and events.

The role emphasizes strong customer service, English communication, and flexibility to work weekends. Starting wage is $17.13 per hour, with higher placement for relevant experience.

Formación

• High School Diploma or equivalent.
• Excellent interpersonal and customer service skills.
• Able to communicate effectively in English.
• Willing to work any shift, including weekends.
• Able to stand for long periods and perform light lifting.
• Comfortable working in a smoking environment.

Responsabilidades

• Greet guests and facilitate guest experience.
• Schedule reservations and organize server sections.
• Communicate guest feedback to staff and management.
• Seat guests according to the seating chart and flow.
• Perform cashier duties as required and assist with events.

Conocimientos

Interpersonal skills

Customer service

English proficiency

Team player

Reliability

Educación

High School Diploma / GED

Descripción del empleo

JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES

Job Description

Pledge for Success:

We are dedicated to hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary:

A Host greets and facilitates the guest experience by scheduling reservations, organizing server sections and maintaining an efficient customer flow. The Host is responsible for communicating feedback from customers and informing staff of menu or operational changes.

Primary Duties and Responsibilities:

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Prepare and organize reservations.
• Greet guests in a friendly and professional manner. Communicate with management, kitchen staff, and serving staff to seat guests with menus at the appropriate tables as per the organized seating chart in an order that does not overload the kitchen or a particular server.
• Communicate with guests to ensure quality satisfaction with food and service.
• Respond appropriately to customer complaints and bring any issues to the attention of a manager.
• Inform guests about menu specials, entertainment and area events.
• Perform cashier functions as required.
• Plan parties or special events.
• Perform marketing and other promotional services.
• Clean, clear and set tables as required.
• Participate in end of shift side duties.
• Other tasks as assigned.

Minimum Qualifications:

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD ).
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• A successful candidate must be over 18 years of age, have a friendly smile, a good attitude, excellent customer service skills.
• Must be able to communicate effectively in English.
• Must be dependable, flexible, and available to work any shift, especially weekends.
• This is a standing position, and includes bending and lifting, you must physically be able to do this job effectively for an 8 to 10-hour shift.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Preferred Qualifications:

• Previous host/hostess experience.

Work Shift:
Any (United States of America)

Wages:
This role offers a starting wage of $17.13 per hour. Candidates with relevant experience may be placed higher within the established pay range.

Knock, knock. Hear that sound? That's opportunity!