Restaurant Supervisor - Hilton Short Hills

Hilton Worldwide, Inc.; Short Hills (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

Hilton is seeking a Restaurant Supervisor to assist management in delivering exceptional guest service and operational efficiency. This role involves supervising team members, maintaining quality standards, and addressing guest needs. With a commitment to hospitality excellence, the Supervisor will play a crucial role in enhancing the dining experience.

Benefits

Access to pay when you need it through Daily Pay

Go Hilton travel discount program

Comprehensive Health Insurance coverage for you and your family

Hilton Shares: Employee stock purchase program

Supportive parental leave

Debt-Free Education access

Mental Health Resources

Best-in-Class Paid Time Off Programs (PTO)

Matching 401K plan

Qualifications

• Demonstrated hospitality and leadership qualities.
• Ability to ensure compliance with health and safety standards.
• Experience in supervising and training team members.

Responsibilities

• Supervise and train restaurant team members.
• Manage guest inquiries and resolve complaints.
• Monitor product quality and service trends.

Skills

Dependability

Customer Focus

Adaptability

Job description

A Restaurant Supervisor is responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Restaurant Supervisor, you would be responsible for assisting management in the direction and administration of a restaurant in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Supervise, support, schedule, assign daily work, inform and train team members in all restaurant activities and operations
• Monitor, observe and assist in evaluating team member performance
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Ensure compliance with health, safety, sanitation and alcohol awareness standards
• Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Assist in monitoring inventory and inventory control

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Benefits:

• Access to pay when you need it through Daily Pay
• Go Hilton travel discount program
• Comprehensive Health Insurance coverage for you and your family
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at 15% discount!
• Supportive parental leave
• Debt-Free Education: Team members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications.
• Mental Health Resources
• Best-in-Class Paid Time Off Programs (PTO)
• Matching 401K plan

Compensation: $27.25/hour