Restaurant Supervisor

Topnotch Resort; Stowe (VT); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Early Pay

Hotel discounts

401K match

Health insurance

Job summary

Topnotch Resort, a premier Vermont destination renowned for alpine elegance, seeks an experienced restaurant supervisor to lead the dining team and uphold exceptional guest service.

You will oversee daily operations, coach staff, ensure cleanliness and safety standards, and coordinate events while maintaining compliance with health regulations and ABC laws. Training and schedule flexibility are required.

Qualifications

• High school diploma or equivalent required.
• At least six months supervisory experience in food and beverage or related service.
• Excellent English communication skills; additional language ability preferred.

Responsibilities

• Supervise restaurant staff to ensure optimal guest service and cleanliness.
• Attend to guest needs and provide positive solutions while maintaining service levels.
• Coach employees and manage daily side work and cleaning tasks.
• Oversee events, manage POS issues, and ensure timely room service delivery.
• Adhere to ABC laws and health regulations.

Skills

Supervisory experience

Customer service

POS system

English proficiency

Math skills

Education

High school diploma

Tools

POS system

Calculator

Job description

Seamlessly blending alpine style with the luxury amenities of a world-class resort, we offer rustic elegance in a pristine natural setting. All of it infused with a delightful "cosmopolitan-ality" that has become a signature of our resort. Breakfast, Lunch and Dinner in The Roost feature organic grown ingredients wherever possible. Get lost in the moment at our full-service spa, or take a moment for Tennis or Pickleball at our Tennis Academy, ranked one of the top ten Tennis Resorts in the U.S.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.
We offer a comprehensive full-time benefits package consisting of Early Pay or Earned Wage Access get paid before payday, medical, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long-term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

Job Overview: Supervise restaurant staff in the delivery of optimal customer service to promote positive guest experiences and ensure all cleanliness and service expectations are met.

Responsibilities and Duties:

• Maintain an orderly restaurant by ensuring cleanliness, staffing and service is properly executed.
• Attend to guest’s needs and provide positive solutions while maintaining a high level of service.
• Coach all employees in the performance of their duties.
• Ensure side work and cleaning is completed daily.
• Knowledgeable of ABC laws and Health regulations.
• Prepare and oversees special events within the restaurant to include but not limited to large party dining meetings/celebrations and scheduled discounted events such as a routine happy hour.
• Place sales in the register system and must be able to troubleshoot POS issues.
• Ensure room service food is delivered timely and all trays are removed from hallways.
• Other duties as assigned by management.

Hourly rate: $ 24 to 26/hour

Specific Job Knowledge and Skills:

• Mathematical skills and considerable skill in the use of a calculator to prepare calculations without error.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to grasp, lift and/or carry or otherwise move packages weighing a maximum of 30 lbs.
• Ability to read, listen, and communicate in English both verbally and in writing.
• Ability to walk, stand, sit, and perform essential functions continuously for a maximum of 8 hours.
• Hearing and visual ability necessary to read and analyze reports and data.

Other Expectations:

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
• All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
• Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
• Complies with health and safety rules, regulations and procedures to maintain a safe environment.

Working Conditions:

Physical Demands:

The employee must occasionally lift and/or move up to 75 lbs., while performing the duties of this job, the employee is required to stand for long periods of time; frequently walk, use hands and fingers, handle or feel, reach with hands and arms, talk and hear; occasionally sit, climb or balance, stoop, knee, crouch or crawl.

Environmental Conditions:

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75 percent or more of the time inside.

Qualifications:

• High school graduate or equivalent combination of training and experience.
• Prior experience in food and beverage or service-related industry. Minimum six months supervisory experience.
• Additional language ability preferred.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.