Restaurant Supervisor

Great Wolf Lodge; Scottsdale (AZ); Presencial; USD 26 000 - 34 000; Tempo integral

Resumo da oferta

Great Wolf Lodge in Scottsdale, AZ is seeking a Restaurant Supervisor who will oversee daily restaurant operations, supervise staff, and ensure guest satisfaction.

You will handle scheduling, payroll support, POS transactions, inventory, and safety compliance while driving quality service and teamwork across shifts.

Professional, flexible, and reliable candidates with 1+ year leadership in food service and familiarity with Micros or POS systems are encouraged to apply.

Qualificações

• High School diploma or equivalent experience.
• 1+ year previous experience in a food service team lead capacity or leadership role.
• 1+ year utilizing Point-of-Sale (POS) technology.
• Basic mathematical skills for cash handling.
• Must be flexible regarding scheduling including nights, weekends, and Holidays.
• Successful completion of criminal background check and drug screen.

Responsabilidades

• Oversees restaurant operations and coordinates staff to ensure efficient service.
• Provides administrative support for front-of-house operations including scheduling, payroll, reservations, inventory, and related matters.
• Interacts with guests and staff to address concerns and ensure quality service; collaborates with management to resolve issues.
• Assists with POS transactions, expediting, restocking, quality control, and staff breaks.
• Ensures sanitation, cleanliness, stocking, and setup of all restaurant areas for opening and throughout shifts.
• Communicates across shifts with fellow Supervisors to ensure smooth operations and escalate equipment issues when needed.
• Supports management in staff performance matters including evaluations, corrective actions, investigations, and conflict resolution.

Conhecimentos

Leadership experience

POS utilization

Scheduling

Guest service

Formação académica

High School diploma or equivalent

Ferramentas

POS technology

Descrição da oferta de emprego

7333 N. Pima Road, SCOTTSDALE AZ 85258, United States

Pay: $22.00

At Great Wolf, the Restaurant Supervisor is critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations.

Essential Duties & Responsibilities

• Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards
• Provides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters
• Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns
• Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance
• Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift
• Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)
• Identify all Out of Order equipment and pass along to Manager for repair
• Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc.
• Assists with the coordination and execution of birthday parties
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies

Basic Qualifications & Skills

• High School diploma or equivalent experience
• 1+ year previous experience in a food service team lead capacity or leadership role
• 1+ year utilizing Point-of-Sale (POS) technology
• Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
• Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
• Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

• Prior experience with Micros POS
• Serve-Safe and/or TIPS certification
• Proven teamwork
• Projects professional image that inspires trust and confidence
• Enthusiastic and positive energy

Physical Requirements

• Able to lift up to 30 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time

Pay Rate: $ /hr

An employee's pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf's total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.