Restaurant Supervisor

Great Wolf Lodge Resorts; Scottsdale (AZ); On-site; USD 25,000 - 36,000; Full time

Job summary

Great Wolf is seeking a Restaurant Supervisor to oversee restaurant operations and staff, schedule employees, and assist with front-of-house duties. You will coordinate staff to ensure efficient operations and high-quality hospitality for guests.

The role requires 1+ year leadership in a food service environment, POS experience, and readiness to work nights, weekends, and holidays. A criminal background check and drug screen are required, with pay noted at $22.00 per hour.

Qualifications

• High School diploma or equivalent.
• 1+ year in a food service team lead or leadership role.
• 1+ year experience with POS systems.
• Basic math skills for cash handling.
• Must be flexible with scheduling including nights, weekends and holidays.
• Successful completion of criminal background check and drug screen.

Responsibilities

• Oversee restaurant operations and personnel to ensure efficient service.
• Schedule employees and provide administrative support for FOH operations.
• Coordinate with staff and management to resolve guest concerns and ensure quality service.
• Assist with POS transactions, expediting, restocking, and staff breaks.
• Ensure sanitation, cleanliness, stocking, and proper setup of restaurants.
• Communicate across shifts to ensure smooth operation of the restaurant(s).
• Identify out-of-order equipment and escalate for repair.
• Support management in staff performance and disciplinary actions.
• Assist with coordination of birthday parties.

Skills

Leadership experience

POS familiarity

Cash handling

Flexible scheduling

Criminal background check

Education

High School diploma or equivalent

Tools

Micros POS

POS technology

Job description

Pay: $22.00

At Great Wolf, theRestaurant Supervisoris critical to ensuring exceptional hospitality and is responsible for overseeing restaurant operations and personnel, scheduling employees, and assisting with restaurant operations as needed. The Supervisor coordinates the work of restaurant staff to ensure efficient operations.

Essential Duties & Responsibilities

• Ensures operational execution by communicating expectations to Lead Servers and restaurant staff to ensure restaurant operations are efficient and meet all set standards
• Provides administrative support for front of house operations including; scheduling, payroll, reservations, inventory, receiving, and personnel related matters
• Interacts with guests and pack members, provides feedback to staff throughout their shift to ensure quality service; works with management to investigate and resolve guest concerns
• Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, quality, and staff breaks and performance
• Ensures that restaurants are sanitized, cleaned, stocked, and setup correctly for opening and that they remain that way through the shift
• Communicates with fellow Supervisors through various shifts to ensure successful operations of the restaurant(s)
• Identify all Out of Order equipment and pass along to Manager for repair
• Support management in staff performance related matters including; employee reviews, corrective action, investigations, conflict resolution, etc.
• Assists with the coordination and execution of birthday parties
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies

Basic Qualifications & Skills

• High School diploma or equivalent experience
• 1+ year previous experience in a food service team lead capacity or leadership role
• 1+ year utilizing Point-of-Sale (POS) technology
• Basic mathematical skills (addition, subtraction, multiplication, and division) as they apply to cash handling
• Must be flexible regarding scheduling based on business demands, including nights, weekends, and Holidays as needed
• Successful completion of criminal background check and drug screen

Desired Qualifications & Traits

• Prior experience with Micros POS
• Serve-Safe and/or TIPS certification
• Proven teamwork
• Projects professional image that inspires trust and confidence
• Enthusiastic and positive energy

Physical Requirements

• Able to lift up to 30 lbs.
• Able to bend, stretch, and twist
• Able to stand for long periods of time

Pay Rate: $ /hr

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Native Americans receive preference in accordance with Tribal Law.