Food Outlet Supervisor

Great Wolf Lodge; Concord (NC); On-site; USD 28,000 - 40,000; Full time

Job summary

Great Wolf Lodge is seeking a Food Outlet Supervisor to lead daily food outlet operations and support lodge operations. You will supervise the restaurant, manage POS transactions, inventory, scheduling, and guest service to maximize guest satisfaction and profitability.

The role requires leadership experience in food service, strong coaching skills, and the ability to work flexible hours, including nights and weekends.

Qualifications

• High School diploma or equivalent experience.
• Minimum 1 year experience in a food service leadership capacity.
• Minimum 1 year experience utilizing Point-of-Sale (POS) technology.
• Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook.
• Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills.
• Basic math skills (addition, subtraction, etc.) as they apply to cash handling.
• Proficient in both written and spoken English.
• Ability to work flexible schedule including nights, weekends, holidays as needed.

Responsibilities

• Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments.
• Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks.
• Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies.
• Provides coaching, encouragement, and recognition to pack members regularly.
• Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members.
• Responds to pack/guest concerns and escalates to leadership as appropriate.
• Understands and participates in scheduling of staff, execution of labor management and forecasting.
• Provides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters.
• Performs daily audits per procedure to ensure optimal operation to standards.
• Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members.
• Monitors performance of staff, providing real time feedback and coaching.
• Participates in recruitment process and selection of talent for the F&B staff.
• Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS.
• Participate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
• Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair.
• Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs

Skills

Customer service

Conflict resolution

Team building

Employee engagement

Education

High School diploma or equivalent experience

Tools

Point of Sale (POS) technology

Microsoft Office (Excel, Word, Outlook)

Job description

Pay: $24.75

At Great Wolf, the Food Outlet Supervisor brings joy to families through involvement in daily food outlet and lodge operations. This leadership role is critical in executing on business requirements, supporting the food and beverage team, and interacting with guest and pack members to enhance their experience and maximize profitability.

Essential Duties & Responsibilities

• Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments
• Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks
• Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies
• Provides coaching, encouragement, and recognition to pack members regularly
• Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
• Responds to pack/guest concerns and escalates to leadership as appropriate
• Understands and participates in scheduling of staff, execution of labor management and forecasting
• Provides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters
• Performs daily audits per procedure to ensure optimal operation to standards
• Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members
• Monitors performance of staff, providing real time feedback and coaching
• Participates in recruitment process and selection of talent for the F&B staff
• Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
• Participate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
• Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair
• Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs

Basic Qualifications & Skills

• High School diploma or equivalent experience
• Minimum of 1 year experience in a food service leadership capacity
• Minimum of 1 year experience utilizing Point-of-Sale (POS) technology
• Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook
• Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills
• Basic math skills (addition, subtraction, etc.) as they apply to cash handling
• Proficient in both written and spoken English
• Ability to work flexible schedule including nights, weekends, holidays as needed

Desired Qualifications & Traits

• Associates degree or higher in hospitality or related field
• Prior experience with Micros POS
• Serve-Safe and/or TIPS certification
• Previous hotel experience, preferably in a large family resort or hotel

Physical Requirements

• Able to lift up to 30lbs
• Able to bend, stretch, and twist
• Able to stand and walk for long periods of time

Pay Rate: $ /hr

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

Position Close Date: Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.