Food Outlet Manager

Great Wolf Lodge Resorts; Perryville (MD); Vor Ort; USD 59.000 - 72.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision insurance

Health savings account

Telehealth resources

Life insurance

401K with employer match

Paid vacation time off

Paid parental leave

Zusammenfassung

Great Wolf is seeking a Food Outlet Manager to lead daily food-outlet operations, maintain clean, orderly service areas, establish standards, train staff, schedule resources, inspect workflows, and manage inventory and equipment. The role requires 1+ year supervisory experience in a food/restaurant setting, strong customer service, and flexibility for nights, weekends, and holidays.

The position offers a competitive $65,000 annual base salary, plus benefits including medical, 401K with match,

Qualifikationen

• High School diploma or equivalent experience.
• 1+ year supervisory experience in a food/restaurant setting.
• Demonstrated ability to effectively resolve conflict.
• Willingness to work flexible schedule including nights, weekends, and/or holidays.
• Thorough understanding of sanitation related skills and experience keeping a clean food environment.
• Excellent customer service skills and a positive attitude.

Aufgaben

• Train and develop staff for potential career advancement, provide feedback, and make personnel decisions.
• Schedule staff effectively to maximize customer satisfaction and financial objectives.
• Conduct performance reviews, investigations, and salary planning.
• Serve as the point of contact for customer escalations and resolve issues per policy.
• Interact with customers to take orders, process via POS, and prepare orders.
• Balance registers and generate daily financial reports.
• Maintain food/beverage readiness by ensuring supply, inventory, and equipment operation.

Kenntnisse

Supervisory experience

Conflict resolution

Customer service

Flexible schedule

Positive attitude

Sanitation knowledge

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Pay: $65000 - $65000

At Great Wolf, theFood Outlet Managerleads the daily operations of a food outlet and ensures areas are kept in a clean and orderly condition. The Manager is responsible for standards' establishment, staff training, schedule/resource coordination, workflow inspection, inventory maintenance and equipment supplies.

Join our Pack:

• Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
• Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
• Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
• Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
• Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Benefits:

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Essential Duties & Responsibilities

• Responsible for training and developing of staff for potential career advancement, providing feedback, and making personnel related decisions
• Ensures staff are scheduled effectively to maximize customer satisfaction and financial objectives are met
• Responsible for performance reviews, investigations, discipline, salary planning, and all other staff related functions
• Point of contact for customer escalations and ensuring issues are resolved consistent with Great Wolf policies
• Responsible for interaction with customers to take food and beverage orders, process via Point of Sale system, and preparing customer orders
• Ensures balance of registers and daily reporting of financials
• Maintains food and beverage readiness by notifying employees of service standards, ensuring adequate supply and food inventory levels, and keeping equipment operating by troubleshooting, maintenance, and/or calling for repair

Basic Qualifications & Skills

• High School diploma or equivalent experience
• 1+ year supervisory experience in a food/restaurant setting
• Demonstrated ability to effectively resolve conflict
• Willingness to work flexible schedule including nights, weekends, and/or Holidays as needed

Desired Qualifications & Traits

• Thorough understanding of sanitation related skills and experience taking precautions to ensure clean food environment
• Excellent customer service skills
• Positive attitude

Physical Requirements

• Ability to lift 30 lbs.
• Ability to stand/sit for long periods of time
• Ability to bend, stretch and twist

Estimated Salary Range:

$65000 - $65000 annual base salary

An employee’s pay position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of Great Wolf’s total compensation package. Other rewards may include annual bonuses, a Paid Time Off policy, and other perks.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, and for inquiring about, discussing or disclosing compensation. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.