Restaurant Supervisor

HEI Hotels & Resorts; Providence (RI); On-site; USD 32,000 - 35,000; Full time

Benefits offered by this job

Medical & Dental insurance

Vision insurance

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels & Resorts is seeking a dedicated Restaurant Operations Associate to assist in planning and managing restaurant services, in-room dining, retail marketplace, and private events. You will help achieve customer satisfaction, uphold service standards, and ensure compliance with policies and regulatory requirements.

You will coach servers, supervise service flow, and support daily operations, staffing, and cash handling while maintaining a welcoming guest experience and team collaboration.

Qualifications

• Knowledge and experience using a point of sale system.
• Ability to lift or carry up to 50 pounds with/without accommodations.
• Ability to push or pull carts weighing up to 150 pounds with/without accommodations.
• Strong verbal and written communication skills for interactions with guests and team members.

Responsibilities

• Coach and monitor servers and bus staff to maintain service standards.
• Supervise guest service and respond to requests promptly.
• Ensure guest satisfaction with food and beverage experiences.
• Assist manager in daily side-work tasks and staff coverage.
• Maintain cash handling in line with HEI Hotels & Resorts standards.
• Communicate daily with restaurant manager about events and house counts.
• Participate in menu tastings and training sessions.

Skills

POS knowledge

Lifting up to 50 lb

Pushing/Pulling up to 150 lb

Communication skills

Job description

About Us

Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $23.50 - $25.50 HourlyTipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

Assist the Manager's and Masa & Agave associates in the planning and management of the Restaurant, In Room Dining, retail marketplace and contracted private events. Achieves customer satisfaction, quality service, compliance with corporate policies and procedures and federal, state and local regulations. Meets and exceeds restaurant financial goals supports ordering, staff friendliness and process efficiency to the benefit of the guests and fellow employees of the restaurant.

Essential Duties and Responsibilities:

• Coach and monitor servers and bus persons to adhere to all service standards and friendliness.

• Supervise service of guests, being watchful and caring of any signals from guests in need of service.

• Ensure guest satisfaction with their food and beverage experience.

• Assist manager to establish and monitor daily side work duty completion.

• Maintain a cash bank to HEI Hotels and Resorts standards.

• Read daily communication sheets from previous shift and prepare one for the following shift. Check floor plan for appropriate coverage.

• Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.

• Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.

• Communicate daily with restaurant manager with regard to special events, house counts, etc.

• Assist restaurant manager in conducting menu classes and taste panels.

• Communicate both verbally and in writing to provide clear direction to staff.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills:

• Ability to use point of sale.

• Ability to lift/carry weight up to 50 pounds with or without reasonable accommodation.

• Ability to push/and pull carts of products weighing up to 150 pounds with or without reasonable accommodation.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.