Restaurant Supervisor

Hei Hotels Inc.; Cleveland (OH); Hybrid; USD 32,000 - 35,000; Full time

Benefits offered by this job

401(k) matching

Vacation, Sick and Holiday

Pet insurance

Short/Long-Term Disability

Hotel room discounts

Job summary

The Westin Cleveland, a HEI Hotels and Resorts property, is seeking a hospitality-focused team member to assist in Restaurant, In Room Dining, retail marketplace, and events. You will help ensure outstanding service and guest satisfaction while supporting daily operations.

Responsibilities include coaching staff, maintaining service standards, and coordinating with the restaurant manager on events and daily tasks to deliver memorable experiences.

Qualifications

• Ability to use point of sale systems.
• Effective verbal and written communication skills.
• Ability to adapt communication style to different audiences.

Responsibilities

• Coach and monitor servers and bus persons to adhere to service standards.
• Supervise service of guests and assist guests in need of service.
• Ensure guest satisfaction with food and beverage experience.
• Assist manager to establish and monitor daily side work duties.

Skills

Point of Sale (POS)

Verbal and written communication

Adapt communication style

Lift up to 50 lb

Push/pull carts up to 150 lb

Job description

About Us Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation Salary Range: $23.50 - $25.50 Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No

Overview Assist the Manager's and Masa & Agave associates in the planning and management of the Restaurant, In Room Dining, retail marketplace and contracted private events.

Achieves customer satisfaction, quality service, compliance with corporate policies and procedures and federal, state and local regulations.

Meets and exceeds restaurant financial goals supports ordering, staff friendliness and process efficiency to the benefit of the guests and fellow employees of the restaurant.

Essential Duties and Responsibilities

• Coach and monitor servers and bus persons to adhere to all service standards and friendliness.
• Supervise service of guests, being watchful and caring of any signals from guests in need of service.
• Ensure guest satisfaction with their food and beverage experience.
• Assist manager to establish and monitor daily side work duty completion.
• Maintain a cash bank to HEI Hotels and Resorts standards.
• Read daily communication sheets from previous shift and prepare one for the following shift.
• Check floor plan for appropriate coverage.
• Check restaurant for cleanliness and set up.
• Check service stands and aisle areas.
• Check tables for cleanliness and proper set up.
• Abide by all State, Federal and Corporate liquor requirements pertaining to serving alcoholic beverages.
• Communicate daily with restaurant manager with regard to special events, house counts, etc.
• Assist restaurant manager in conducting menu classes and taste panels.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

• Ability to use point of sale.
• Ability to lift/carry weight up to 50 pounds with or without reasonable accommodation.
• Ability to push/and pull carts of products weighing up to 150 pounds with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Recognizing that our success starts and ends with our associates under our pioneering culture of HEI Loves, we invest in and develop the most passionate and talented people in our industry.

We show our love to our associates by providing market‑leading compensation packages, generous PTO and flex‑time initiatives, outstanding career development and advancement opportunities, and job‑appropriate assets and resources.

We’re always looking for associates who share our passion for hospitality.

With a variety of world‑class brands in our portfolio, hotel locations throughout the United States, and an unparalleled suite of tools, technology, and training, we’re able to provide our associates with a truly unique opportunity to grow and build their future.

We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.