Bartender - PT

HEI Hotels & Resorts; Cleveland (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Health & dental insurance

Paid time off

Job summary

HEI Hotels & Resorts is seeking a hospitality professional for a bar/ beverage role at The Westin Cleveland. You will greet guests, prepare and serve drinks, and maintain bar setup and stock to ensure quality and efficiency.

Responsibilities include handling cash, using the POS system, and adhering to all beverage regulations. Prior experience in hotel service is preferred, with a focus on guest experience and teamwork.

Qualifications

• Must communicate well with guests.
• Basic knowledge of food and beverage preparation and service of alcoholic beverages.
• Basic mathematical skills to operate a cash register and handle cash.
• Sufficient manual dexterity to garnish, mix drinks, and handle glassware.
• Ability to remember and promote menu items and to use POS systems.
• Ability to stand for long periods and work in confined spaces.
• Ability to establish effective working relationships with staff and guests.
• Excellent verbal and written communication; adapt style to audience.

Responsibilities

• Maintains proper and adequate bar setup daily, stocking beverages and supplies.
• Maintains stock and garnishes for drinks and perishables to ensure quality.
• Greet guests, take drink orders, mix, garnish, and present drinks.
• Comply with all state, federal, and corporate beverage requirements.
• Input orders at POS, balance checks, and manage cash transactions.
• Lock and store beverage and equipment; secure cash drops.
• Attend to regular work schedule and duties as assigned.

Skills

Guest service

Alcohol service knowledge

Cash handling

POS operation

Communication

Manual dexterity

Menu knowledge

Teamwork

Stand for long periods

Job description

About Us

Come join our winning hospitality team, we invite you to be part of Cleveland's future! The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the Huntington Bank Field and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service and creating memorable experiences for our guests to visit us again and again!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $12.75 - $12.75 HourlyTipped/Service Charge Eligible? YesDiscretionary Performance Bonus Eligible? No

Overview

Serve guests in hospitable manner to ensure positive guest experience.

Essential Duties and Responsibilities

• *Maintains proper and adequate set-up of the bar on a daily basis. This includes requisitioning and stocking of all beer, wine, spirits, paper products, straws and stirrers, condiments and produce based on projections from the daily functions sheet.
• *Responsible for maintaining stock, cutting, and storing of all fresh fruit and vegetable garnishes, juices, and other perishables daily to ensure product quality.
• *Greets guests in a courteous and friendly manner, promotes and documents orders for drinks. Mixes, garnishes, and presents drinks using standard ingredient recipes and practicing prudent portion control.
• *Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
• Inputs orders into a register at the point of sale and creates a check for each guest, including those served by other beverage servers, to maintain accountability of all beverages served.
• *Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and ensures vouchers are properly executed, in order to balance all money.
• *Locks and stores all beverage, food and other equipment items, deposits cash drops and secures bank.
• *Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications and Skills

Education and Experience

• *Hotel experience preferred.

Knowledge, Skills and Abilities

• *Must communicate well with guests.
• *Must have basic knowledge of food and beverage preparation and service of various alcoholic beverages.
• *Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes.
• *Sufficient manual dexterity in hands in order to use a knife to make garnish, pick up glassware and bottles, scoop ice, mix drinks, and reach overhead to retrieve stock with or without reasonable accommodation.
• *Ability to remember, recite and promote the variety of menu items with or without reasonable accommodation.
• *Ability to operate a keyboard and point of sale procedures to pre-check an order and close out a check with or without reasonable accommodation.
• *Ability to stand and work in confined spaces for long periods of time with or without reasonable accommodation.
• *Ability to establish and maintain effective working relationships with associates, customers, and patrons.
• *Effective verbal and written communication skills.
• *Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
• HEI also provides pet insurance through the ASPCA.
• HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.
• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.