Restaurant Supervisor

Hilton City Avenue; Philadelphia (Philadelphia County); On-site; USD 40,000 - 55,000; Full time

Job summary

A premier hospitality company seeks a Restaurant Supervisor to oversee food and beverage operations at their Philadelphia location. The ideal candidate will manage staff during breakfast, lunch, and dinner shifts while maintaining high service standards. This role offers a dynamic environment with opportunities for professional growth and development, along with competitive benefits.

Benefits

Competitive Salary

Paid Time Off

Medical, Dental, Vision health insurance

Wellness programs for mental and physical wellness

Hotel and travel discounts

Generous retirement/401k benefits

Education and professional development

Qualifications

• Previous restaurant supervisory or management experience.
• Strong leadership and communication skills.
• Knowledge and passion for food and beverage service.

Responsibilities

• Supervises front of house staff during service hours.
• Monitors service standards and guest satisfaction.
• Assists with training new team members.

Skills

Leadership

Customer Service

Problem Solving

Communication

Education

Post Secondary degree or diploma in Hospitality

Job description

Position Summary

The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. This position requires a need for availability to work on weekends, evenings, holidays and mornings as needed due to business demands.

The Restaurant Supervisor is responsible for overseeing the operation on various shifts during breakfast/lunch and/or dinner and ensuring that all of the hotel’s food and beverage service standards are upheld to the highest degree. He/She has the passion, dedication and vision to inspire our employees in providing emotional and outstanding service to our guests. In partnership with the Restaurant Manager, the Supervisor is also responsible for the effective and efficient staffing of the Provisions Kitchen & Cocktails during hours of operation.

This position will supervise our team of baristas and bartenders. In addition, he or she will be a working supervisor during his/her scheduled shifts. Breakfast-lunch shifts will include the role of a barista. Dinner shifts will include the role of a bartender.

The ideal candidate is friendly, optimistic, detail-oriented, has an outgoing personality, enjoys working with people and working on a team; has a proven passion and ability to anticipate and exceed our guests' needs; has knowledge of food and beverage operations; can comprehend and deliver service standards; excels at guest and team member relations and etiquette; and comprehends to importance of complying with applicable federal, state, and local health and safety regulations.

The position requires flexibility with hours and shift start times as necessary when business demands and needs of the hotel require it for the successful operation of the hotel and restaurant.

PRIMARY DUTIES & RESPONSIBILITIES:

• Supervises and works with front of house staff during service (breakfast, lunch or dinner)
• Communicates the restaurant’s vision to all team members and leads by example
• Reinforces the WHG values daily and fosters our culture and inspires the team with his/her exciting vision
• Regularly monitor and achieve the WHG points of technical service and points of restaurant details
• Builds and maintains relationships with guests, team members and senior management alike
• Follow bar, beverage and wine control procedures exactly.
• Shows leadership in creating a culture that revolves around the experience and enjoyment of food and wine
• Demonstrates high personal integrity, business ethics and takes every opportunity to promote the restaurant
• Assists with training new team members and coaching when necessary
• Uses conflict resolution and problem solving skills
• Assists with sales, managing inventory and scheduling as needed

• Perform additional duties as assigned or requested by managers or other leaders within the Company

• Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items, and safety hazards to management.
• Reports any deviations from policies, procedures, brand standards and regulations to management.
• Complies with all guest service basics such as uniforms, name tags and proper guest greeting.
• Knowledgeable on hotel facilities and services to assist guests as appropriate.
• Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
• Impresses guests with quality and timely service in a pleasant and friendly manner.
• Maintains complete knowledge of and comply with all departmental policies/service procedures/standards; maintains complete knowledge of correct maintenance and use of equipment. Uses equipment only as intended.
• Anticipate guests and fellow team member needs, respond promptly and acknowledge all guests and team members, however busy and whatever time of day; be familiar with all Hotel services/features and activities to respond to guest inquiries accurately.
• Respond in positive, calm tone to guest and team members at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Greet & engage guests as they arrive, during service and ensure they are thanked for their business.
• Monitor surrounding and report concerns to supervisor.
• Complete proper opening processes, side work and closing side duties.

• Set up bar in compliance with policies, procedures and brand standards.
• Prepare and serve drinks following policies and procedures, proper food handling and serving techniques, alcohol awareness, and federal, state and local regulations.
• Attend to, take orders for, and service customer tables as necessary during hours of operation to ensure all steps of service are taken to ensure customer satisfaction during their dining experience. This includes baristas, supervisors and bartenders.

• Attend training, meetings, and other department events, as scheduled.
• Ability to prepare and serve customized coffee beverages.
• Ability to understand and provide friendly guest service.
• Greet guests in a friendly and courteous manner and explain any specials and/or promotions for guest awareness.

• Processes guest checks and payments in compliance with cash handling, credit card and room charge processing and accounting policies and procedures.
• Report all tips in compliance with company policy and IRS regulations.
• Maintain clean bar and restaurant space including proper removal of trash, empty glasses, clear plates, wipe tables, wipe counter, clean workspaces etc.

• Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages Record the details of the order from the guests check for accuracy.
• Ability to understand and comply with proper ordering and food handling techniques and state and local serving guidelines.
• Attention to details with good organizational and efficient time management skills.
• Great customer service skills and demonstrated willingness to exceed guest expectations
• Consistent professional attitude and behavior with effective listening and communication skills.
• Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient.
• Ability to satisfy the legal requirements for employment within the jurisdiction.

QUALIFICATIONS

• Previous restaurant supervisory or management experience in a similar environment
• Post Secondary degree or diploma in Hospitality an asset
• Strong leadership skills
• Ability to present and conduct briefings and meetings
• Proven team building skills
• Knowledge and passion for food and wine
• Ability to build and nurture relationships with both guests and employees
• Exceptional communication skills with all levels of the organization
• Very hands on and motivates by setting the service example by leading the way we interact with guests and with each other

WORKING CONDITIONS & PHYSICAL EFFORT

Exert physical effort in lifting/transporting at least 50 pounds without assistance; push/pull cart and other equipment up to 250 pounds; endure various physical movements throughout crowded work and event areas.

Must be able to stand and exert well-paced mobility for extended periods of time; constantly lifting, carrying, pushing, pulling or otherwise move objects; extended periods of standing, reaching above head to move items, walking, stooping, and lifting. Requires close vision with or without corrective lenses. Work is normally performed in an interior hotel environment.

OUR PERKS

• Competitive Salary
• Paid Time Off
• Medical, Dental, Vision health insurance
• Robust supplemental insurance for Life, AD&D, Pets, legal and more
• Wellness programs for mental, physical, and financial wellness
• Hotel and travel discounts
• Generous retirement/401k benefits
• Education and professional development

WHO WE ARE

Wurzak Hotel Group (WHG) is a Philadelphia-basedowner, developer, and operator of premium branded full-service, extended stay, and focus service hotels.WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.

WHGhas earned and maintainsits competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation,tight focus on the operational details, and uncompromised guest satisfaction.Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.

Find out more about us on our websiteorclick here to visit our Linkedin page!

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.