Restaurant Supervisor

Omni Hotels & Resorts; Oklahoma City (OK); On-site; USD 42,000 - 52,000; Full time

Job summary

Omni Hotels & Resorts is seeking a Restaurant Supervisor for Tap House at the Omni Oklahoma City Hotel, a 605-room convention center property in downtown OKC.

This role partners with management to train and supervise restaurant staff, delivering service that meets Omni standards and creates WOW moments for guests. The position requires leadership in a fast-paced setting and a commitment to excellence.

Qualifications

• 1 year of experience in Food and Beverage supervision or management preferred.
• Ability to clearly communicate in English with guests, management and co-workers.
• Fast-paced environment experience and multi-tasking.
• Prior serving and cash handling experience preferred.
• Flexible shifts including nights, weekends and holidays.

Responsibilities

• Supervise restaurant staff and assist with training.
• Maintain attendance and ensure proper uniform and name tag.
• Monitor dining room service, seating, safety, and guest well-being.
• Know menu and beverage offerings.
• Ensure staff complete side work checklists.
• Spot check liquor pars and order daily supplies.
• Assist in scheduling and forecasting weekly and monthly.
• Participate in interviewing/recruiting.
• Assist MOS audits and maintenance requests.
• Participate in department meetings and training.
• Address guest comments and ensure satisfaction.
• Stay on the floor during peak hours to motivate the team.

Skills

Communication skills

Multi-tasking

Customer service

Attention to detail

Professional appearance

Physical stamina

Education

Able license

Food Handler certification

Job description

Omni Oklahoma City Hotel

Come and join our team at this 605-room convention center hotel in the heart of downtown Oklahoma City. Our luxury hotel is located next to the Paycom Center (OKC Thunder), the Oklahoma Convention Center and across the street from the 70-acre Scissortail Park. The property includes Mokara Spa, six food & beverage outlets, 76,000 square feet of meeting and event space, a retail outlet, fitness center, and rooftop pool.

Omni Oklahoma City Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training, along with the pride that comes from working for a company with a reputation for exceptional service. If you are a friendly, motivated person, with a passion to serve others, the Omni Oklahoma City Hotel may be your perfect match.

Restaurant Supervisor | Tap House

Overview

This team member will partner with management to ensure proper training and supervision of all restaurant staff. Delivering not only excellent service according to Omni standards but also true hospitality and WOW moments.

Responsibilities

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant guests.
• Must maintain full familiarity with menus and knowledge of beverage offerings.
• Ensure all staff has completed side work checklists for dining room.
• Spot check liquor pars and order daily supplies.
• Monitor food and liquor requisitions
• Maintain bar controls, safety and standards.
• Hold pre-shift meetings and ensure department training requirements are met monthly.
• Follow up on established training steps.
• Handle guest comments and complaints and ensure member and guest satisfaction.
• Communicate with guests and receive feedback.
• Stay on the floor during peak hours. Motivating the team and assisting when needed.
• Observe, teach and correct staff's service in a professional manner.
• Work closely with the culinary team to have smooth quality service
• Assist manager in scheduling and forecasting both weekly and monthly.
• Participate in interviewing/recruiting as needed.
• Assist in monthly MOS audits.
• Prepare maintenance requests and follow-up.
• Participate in department meetings and other required company training.
• Perform any other duties as assigned by the restaurant management.

Qualifications

• 1 year of experience in Food and Beverage supervision or management role preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Must be able to work in a fast paced environment and multi task.
• Prior serving and cash handling experience preferred
• Must be able to work flexible shifts including nights, weekends, and holidays.
• Must have the ability to manage deadlines.
• Must have a strong attention to detail as well as strong customer service skills.
• Must be able to maintain a professional appearance and personable attitude at all times.
• Ability to stand for extended periods of time (at least 8 hours/shift).
• Must be able to lift, push, pull, and carry moderate weight.
• Must be able to walk/stand for extended periods of time, with frequent bending and twisting.
• Must be able to attain a valid ABLE license and Food Handler certification upon hire.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.