Restaurant Supervisor

Hotel Leveque; Green Bay (WI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Insurance enrollment from DAY 1

Paid time off from DAY 1

Holiday pay from DAY 1

Hotel and travel discounts

Professional development and promotion

Job summary

Hotel Northland, Autograph Collection in Green Bay, WI, seeks a confident Restaurant Supervisor to lead the morning operations for the Restaurant, In Room Dining, and Bar. You will ensure staff readiness, proper uniforms, and adherence to service standards while coaching teams and maintaining guest satisfaction.

Join a dynamic property offering DAY 1 benefits, career growth, and collaboration across departments.

Qualifications

• Prior restaurant and bar supervisory experience required; hotel restaurant experience preferred.
• Must be able to speak, read, write, and understand the primary workplace language(s).
• Ability to train staff on quality, service and operational standards.

Responsibilities

• Oversee the day-to-day operations of the Restaurant, In Room Dining, and Bar
• Ensure all staff has arrived and is in proper uniform
• Train staff on quality, service and operational standards and provide the tools to do their job
• Follow up on staff training to maintain service levels
• Establish and achieve quality and guest satisfaction goals
• Conduct routine brand standard audits for service execution
• Maintain floor presence during meal periods to ensure guest service
• Ensure restaurant is set to specifications before shift start
• Learn opening/closing responsibilities for supervisor, server, bartender, and host
• Follow cash, voids, comp and close out procedures
• Coordinate with other departments and front desk for smooth operations
• Ensure hotel guests are satisfied and issues resolved promptly
• Communicate shift issues and payroll notes to management
• Respect Kronos Time clock procedures for clocking in/out
• Complete additional duties as assigned by hotel leadership

Skills

Restaurant supervisory experience

Strong communication skills

Staff management and training

Guest service orientation

Education

Some college or advanced training in food operations

Job description

Lead the Morning Shift: Restaurant Supervisor | Day 1 Benefits & Growth

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

What you'll be doing...

• Oversee the day-to-day operations of the Restaurant, In Room Dining, and Bar
• Ensure all staff has arrived and is in proper uniform.
• Ensure staff receive proper training on quality, service and operational standards and have the tools & equipment to effectively carry out their job functions
• Follow up on staff training to ensure levels of service are maintained
• Establish and achieve quality and guest satisfaction goals
• Conduct routine brand standard audits designed to ensure optimal service execution
• Maintain a floor presence during needed meal periods to ensure optimal guest service and assist associates
• Ensure restaurant is set and looking to specifications before start of shift.
• Learn the job responsibilities of opening and closing for the supervisor position, server position, bartender position and host position so you can ensure the proper process is being followed and you can hold the team accountable to those responsibilities.
• Follow all cash, voids, comp and close out procedures and hold the team accountable to those procedures.
• Work in conjunction with all other departments always ensuring a good line of communication with the front desk.
• Ensure hotel guests or The Keep patrons are satisfied, and problems are resolved at the time they are is presented.
• Communicate via shift logs, e-mails, notes of the shift, any associate issues, payroll issues, to management including members of the executive team.
• Report to work on time and close or stay your full shift (unless approval by a manager to change schedule) and utilize the Kronos Time clock to punch in and out each shift.
• Complete additional duties as assigned by hotel leadership

Requirements...

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace
• Requires good communication skills, both verbal and written
• Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer
• Knowledge of computer programs including but not limited to Microsoft Office, etc.
• Strong administrative skills, to include business writing, mathematics for basic accounting
• Ability to stand and walk for hours at a time
• Must be able to lift 50 pounds occasionally
• Understand this role requires grasping, writing, standing, sitting, walking, bending, listening, and hearing ability and visual acuity.
• Some college and/or advanced training in food operations preferred
• Prior restaurant and bar supervisory experience required; hotel restaurant experience preferred
• Ability to work calmly under stressful situations
• Ability to maintain high level of guest satisfaction is in absolute requirement for this position

About First Hospitality...

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness.

Embrace Downtown Green Bay From Our Historic Hotel

Hotel Northland, Autograph Collection has been a cornerstone of Green Bay since 1924, blending timeless elegance and modern amenities. With nearly a century of service, our hotel in downtown Green Bay, WI, continues to embody Midwest charm while adapting to meet the needs of today's travelers.

Guests are welcomed into beautifully designed rooms featuring pillowtop beds, and complimentary WiFi with many offering picturesque views of downtown Green Bay. Wake up refreshed from our pet-friendly hotel in Green Bay, WI and explore the vibrant city, including nearby shops, restaurants, museums, and the KI Convention Center. Enjoy an upscale breakfast in The Walnut Room or a casual upscale meal at Poke the Bear. Host memorable events in our versatile meeting spaces, highlighted by the stunning Crystal Ballroom with its art deco design. At Hotel Northland, we seamlessly connect the rich heritage of our past with the vibrant energy of the present, making our Green Bay hotel in WI a premier destination.