Restaurant Server

Hotel Leveque; Green Bay (WI); On-site; USD 16,531 - 27,552; Full time

Benefits offered by this job

Insurance enrollment from day 1

Paid time off from day 1

Holiday pay from day 1

Hotel and travel discounts

Professional development and promotion

Job summary

Hotel Northland, Autograph Collection in Green Bay, WI seeks an attentive Restaurant Server to provide tableside service with knowledge of menus and pairings. You will engage guests, make recommendations, and deliver a memorable dining experience.

Responsibilities include preparing the dining area, detailing orders accurately, and maintaining high cleanliness and professionalism throughout shifts. A proactive, guest-focused approach and teamwork are essential.

Qualifications

• Effective verbal and written communication is essential.
• Strong guest service mindset and proactive problem solving.
• Ability to engage guests and build rapport throughout service.

Responsibilities

• Prepare the restaurant for service by cleaning guest and service spaces and stocking essential supplies for ease of use.
• Learn details on each menu item to provide food and beverage recommendations to guests, highlighting unique restaurant offerings and specials.
• Accurately detail each order, ensuring accuracy and guest delight.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Proactively communicate special needs or requests and take ownership to resolve guest challenges, working collaboratively with the restaurant team.
• Maintain cleanliness of restaurant spaces throughout and after shift, completing side work and stocking as needed or assigned.
• Always maintain professionalism consistent with restaurant and company expectations.
• Know and communicate restaurant emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by restaurant leadership.

Skills

Effective communication

Guest service

English proficient

Job description

welcome to first hospitality. employment for one? right this way...

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job...

Restaurant Servers provide attentive, dynamic, and inspiring tableside service for our restaurant guests. Thorough knowledge of the food and beverage menus including recommended offerings and pairings is critical to success. Restaurant Servers must be proactive in handling guest needs, be highly engaging and service-oriented, and take a creative approach to problem solving. The primary responsibility of a Restaurant Server is to deliver and exceed guest expectations, execute the restaurant vision, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.

What you'll be doing...

• Prepare the restaurant for service by cleaning guest and service spaces and stocking essential supplies for ease of use.
• Learn details on each menu item to provide food and beverage recommendations to guests, highlighting unique restaurant offerings and specials.
• Accurately detail each order, ensuring accuracy and guest delight.
• Effectively engage and build rapport with guests to identify needs and ensure guest satisfaction.
• Proactively communicate special needs or requests and take ownership to resolve guest challenges, working collaboratively with the restaurant team.
• Maintain cleanliness of restaurant spaces throughout and after shift, completing side work and stocking as needed or assigned.
• Always maintain professionalism consistent with restaurant and company expectations.
• Know and communicate restaurant emergency procedures; inform and assist guests in emergencies.
• Take on additional tasks as necessary or assigned by restaurant leadership.

Success Factors...

• Effective verbal and written communication skills
• Must be able to speak, read, and write in primary language(s) used in the workplace
• 8+ hours per day; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds frequently
• Reach, bend, stoop, and pivot frequently throughout the workday

About First Hospitality…

Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality’s strategic vision is to create value for all through excellence and an openness to doing things differently.

First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee’s differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.

Embrace Downtown Green Bay From Our Historic Hotel

Hotel Northland, Autograph Collection has been a cornerstone of Green Bay since 1924, blending timeless elegance and modern amenities. With nearly a century of service, our hotel in downtown Green Bay, WI, continues to embody Midwest charm while adapting to meet the needs of today’s travelers. Guests are welcomed into beautifully designed rooms featuring pillowtop beds, and complimentary WiFi with many offering picturesque views of downtown Green Bay. Wake up refreshed from our pet-friendly hotel in Green Bay, WI and explore the vibrant city, including nearby shops, restaurants, museums, and the KI Convention Center. Enjoy an upscale breakfast in The Walnut Room or a casual upscale meal at Poke the Bear. Host memorable events in our versatile meeting spaces, highlighted by the stunning Crystal Ballroom with its art deco design. At Hotel Northland, we seamlessly connect the rich heritage of our past with the vibrant energy of the present, making our Green Bay hotel in WI a premier destination.