Restaurant Store Team Lead - Customer Experience

Domino's; Illinois; On-site; USD 40,000 - 46,000; Full time

Job summary

Domino's Pizza is seeking an enthusiastic Assistant Manager for our Washington, IL location. You will oversee daily store operations, lead a team, ensure high customer service standards, manage cash and transactions, and collaborate with the store manager on policies and scheduling.

The role emphasizes strong leadership, excellent communication, and the ability to thrive in a fast-paced environment while maintaining a clean and welcoming store atmosphere.

Qualifications

• Proven experience in restaurant or retail management
• Strong leadership skills with the ability to motivate and guide team members
• Excellent customer service skills and a friendly, professional demeanor
• Proficiency in math and problem-solving for effective cash handling and inventory management
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Excellent communication skills, both verbal and written
• Physical ability to lift up to 25 pounds and stand for extended periods
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Strong organizational and time management skills
• Proficiency in using point-of-sale systems and basic computer applications
• High school diploma or equivalent; additional education or training is a plus

Responsibilities

• Oversee daily store operations and manage shifts efficiently
• Lead and motivate team members to achieve performance goals
• Ensure high standards of customer service and food quality
• Handle cash management and financial transactions accurately
• Assist in training and developing new team members
• Maintain a clean and organized work environment
• Answer phone calls and process customer orders promptly
• Collaborate with the store manager to implement company policies and procedures
• Resolve customer concerns and complaints professionally
• Contribute to inventory management and stock control
• Assist in scheduling and staffing to meet business needs
• Promote a positive and team-oriented work culture

Skills

Leadership

Customer service

Cash handling

Communication

Team motivation

Time management

POS proficiency

Problem solving

Multi-tasking

Education

High school diploma or equivalent

Tools

POS systems

Basic computer applications

Job description

Domino's Pizza is seeking an enthusiastic Assistant Manager for our Washington, IL location. You will oversee daily store operations, lead a team, ensure high customer service standards, manage cash and transactions, and collaborate with the store manager on policies and scheduling.

The role emphasizes strong leadership, excellent communication, and the ability to thrive in a fast-paced environment while maintaining a clean and welcoming store atmosphere.