Restaurant Shift Supervisor: Lead Ops & Team Performance

The Wendy's Company; Oxford (AL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Vacation after 2 years

Job summary

The Wendy's Company is seeking a full-time Operations Supervisor for Oxford, AL. In this role you will supervise opening/closing activities during non-service hours and provide work direction to crew members, ensuring adherence to Wendy's procedures and safety policies.

You will monitor product quality, control labor costs, train staff, and uphold cash handling standards, with emphasis on customer service and compliance with standards.

Qualifications

• Knowledge of Wendy's Operational Procedures and Standards.
• Education: High School graduate or equivalent.

Responsibilities

• Supervises open and close activities during non-service hours.
• Provides work direction to crew members.
• Addresses performance problems of crew members that require immediate attention; refers problem to the unit manager for progressive discipline if appropriate.
• Monitors product quality and takes corrective action where necessary.
• Follows store cleaning plan.
• Monitors positional and service line organization.
• Monitors service times and determines efficiency.
• Exhibits positive customer service attitude at all times.
• Follows flowcharts, prep projections and build-to charts.
• Monitors labor usage against sales readings and recommend corrective action to General Manager where necessary.
• Follows store plans as set by the unit manager.
• Controls food cost by minimizing waste.
• Assists in training and cross-training of positional skills, as directed by the unit manager.
• Follows all procedures in the Operational Procedures Manual.
• Ensures time card accuracy and wage/hour compliance during non-service shift.
• Adheres to cash control and banking policies, knows register procedures.
• Maintains safe working conditions by following all safety and security policies and procedures; notifies unit manager of any accident or injury.
• Ensures dress policy is followed at all times.
• Follows all maintenance procedures and Preventative Maintenance Schedule duties.
• Uses consistent and appropriate practices in carrying out supervision and work direction accountabilities.
• Alters the unit manager to any performance and/or discipline problems, providing sufficient information for the unit manager to take corrective action as required.

Skills

Supervisory

Customer service

Leadership

Team coordination

Education

High School Diploma

Job description

The Wendy's Company is seeking a full-time Operations Supervisor for Oxford, AL. In this role you will supervise opening/closing activities during non-service hours and provide work direction to crew members, ensuring adherence to Wendy's procedures and safety policies.

You will monitor product quality, control labor costs, train staff, and uphold cash handling standards, with emphasis on customer service and compliance with standards.