Restaurant Shift Supervisor — Lead Crew & Operations

The Wendy's Company; Tuscaloosa (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Vacation after 2 years

Job summary

The Wendy's Company in Tuscaloosa, AL is seeking a full-time supervisor to oversee non-service hours and assist management during service times. This role emphasizes work direction, open/close duties, and maintaining standards.

You will monitor product quality, manage labor, ensure cash controls, train teammates, and uphold safety procedures. Qualifications include at least 1 year in dining, a high school diploma, and the ability to work 32+ hours weekly.

Qualifications

• High School graduate or equivalent.
• At least 1 year of experience in the restaurant industry.
• Must be at least 18 years of age.
• Average of 32 hours or more per week over a calendar year.

Responsibilities

• Supervises open and close activities during non-service hours.
• Provides work direction to crew members.
• Addresses performance problems of crew members that require immediate attention; refers problem to the unit manager for progressive discipline if appropriate.
• Monitors product quality and takes corrective action where necessary.
• Follows store cleaning plan.
• Monitors positional and service line organization.
• Monitors service times and determines efficiency.
• Exhibits positive customer service attitude at all times.
• Follows flowcharts, prep projections and build-to charts.
• Monitors labor usage against sales readings and recommends corrective action to General Manager.
• Follows store plans as set by the unit manager.
• Controls food cost by minimizing waste.
• Assists in training and cross-training of positional skills.
• Follows all procedures in the Operational Procedures Manual.
• Ensures time card accuracy and wage/hour compliance during non-service shift.
• Adheres to cash control and banking policies; knows register procedures.
• Maintains safe working conditions by following all safety and security policies and procedures.
• Ensures dress policy is followed at all times.
• Follows all maintenance procedures and Preventative Maintenance Schedule duties.
• Uses consistent and appropriate practices in carrying out supervision and work direction accountabilities.
• Informs unit manager of any performance or discipline problems.

Skills

Supervision

Customer service

Team leadership

Cash handling

Education

High School diploma

Job description

The Wendy's Company in Tuscaloosa, AL is seeking a full-time supervisor to oversee non-service hours and assist management during service times. This role emphasizes work direction, open/close duties, and maintaining standards.

You will monitor product quality, manage labor, ensure cash controls, train teammates, and uphold safety procedures. Qualifications include at least 1 year in dining, a high school diploma, and the ability to work 32+ hours weekly.