Restaurant Shift Supervisor

MOD SUPER FAST PIZZA, LLC.; Madison (WI); On-site; USD 22,041 - 28,929; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Sick time

401(k)

Free pizza

Discounted gym

Counseling sessions

Job summary

MOD SUPER FAST PIZZA, LLC. in Madison, WI is seeking a Shift Supervisor to lead restaurant operations during scheduled shifts, train new hires, and uphold MOD standards while delivering great guest experiences.

You will mentor the squad, handle deployment, manage inventory, ensure food safety, and support management to keep daily operations running smoothly. This role requires at least one year of customer service or restaurant experience, and you must commit to 3 shifts and 18 hours weekly.

Qualifications

• Minimum of one (1) year of customer service or restaurant experience.
• Demonstrated success as a mentor, trainer, or informal leader.
• Proven ability to prioritize and make decisions.
• At least 18 years old.
• Ability to follow and enforce processes and standards, correcting and coaching in a compassionate manner.
• Calming presence in periods of high volume.
• Must obtain a food safety certification and/or alcohol beverage certification within 30 days of start date or sooner where required by law.
• Proficiency in written and oral communication.
• Support restaurant hours by working a minimum of 3 shifts and 18 hours per week, including peak demand hours as determined by General Manager or District Manager.

Responsibilities

• Ensure the right squad member is in the right place and doing the right work to support guests (deployment).
• Train newly hired or promoted squad members and support the team through new program rollouts and initiatives.
• Maintain operating systems and equipment to meet restaurant goals, including online ordering, catering, fundraising and customer review systems.
• Use and reference MOD tools and standards to ensure food safety in both Back of House and Front of House.
• Listen, acknowledge, and resolve squad member and/or guest concerns. Escalate issues as appropriate.
• Manage cash within the shift accurately and responsibly, including making change, accessing cash in the safe, and processing refunds.
• Take inventory and place orders as needed and supported by the GM.
• Adhere to all Opening/Midday/Closing shift checklists and use all tools available to execute requirements in a timely manner.
• Regularly review email to stay updated on and communicate any information from the Slice and other relevant sources for squad members to be effective in their roles during the shift.

Skills

Customer service

Mentor/Trainer

Decision making

Communication

Calm under pressure

Availability 3 shifts

Job description

Summary

As a Shift Supervisor, you build your leadership skills and style. You will lead restaurant operations during scheduled shifts and support training for all new hires, program rollouts, and standards in your restaurant. You will be responsible for ensuring the team performs essential tasks, provides outstanding guest experiences, and contributes to smooth restaurant operations. You support restaurant management in overall operations and serve as a leader for the squad who work alongside you. You provide feedback, answer questions, and give guidance. Your objective is to model, teach, and demonstrate MOD’s purpose in all interactions.

In this position, you will flex to the needs of the restaurant and the squad, sometimes leading, sometimes doing, but always keeping the MOD experience in the forefront of your mind.

Key Responsibilities

• Ensure the right squad member is in the right place and doing the right work to support guests (deployment). Complete Deployment Charts and adjust as needed to keep daily operations running smoothly.
• As assigned, train newly hired or promoted squad members and support the team through new program rollouts and initiatives.
• Maintain operating systems and equipment to meet restaurant goals, including online ordering, catering, fundraising and customer review systems.
• Use and reference MOD tools and standards to ensure food safety in both Back of House and Front of House.
• Listen, acknowledge, and resolve squad member and/or guest concerns. Escalate issues that require resolution to the AM or GM as appropriate.
• Manage cash within the shift accurately and responsibly, including making change, accessing cash in the safe, and processing refunds.
• Take inventory and place orders as needed and supported by the GM.
• Adhere to all Opening/Midday/Closing shift checklists and use all tools available to execute requirements in a timely manner.
• Regularly review email to stay updated on and communicate any information from the Slice and other relevant sources for squad members to be effective in their roles during the shift.

Required Qualifications

• Minimum of one (1) year of customer service or restaurant experience.
• Demonstrated success as a mentor, trainer, or informal leader.
• Proven ability to prioritize and make decisions.
• At least 18 years old.
• Ability to follow and enforce processes and standards, correcting and coaching in a compassionate manner.
• Calming presence in periods of high volume.
• Must obtain a food safety certification and/or alcohol beverage certification within 30 days of start date or sooner where required by law.
• Proficiency in written and oral communication.
• Support restaurant hours by working a minimum of 3 shifts and 18 hours per week, including peak demand hours as determined by General Manager or District Manager.

Compensation: $18.37/hour when combining hourly wage of $14.00 and average tips of $4.37/hour earned at this location.

Benefits include:

• Medical, dental and vision insurance
• Week of paid vacation
• Paid Sick Time
• 401(k) retirement
• FREE pizza, salad, and beverages
• Discounted gym membership
• Free counseling sessions

MOD is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodation is available upon request for applicants participating in the hiring process. To request a reasonable accommodation to complete an application, job interview please contact [e-mail].

This job posting is not intended to be exhaustive and is intended to describe the role and reflect MOD’s values and culture. It does not create an employment contract or alter at-will employment status. Other related duties may be assigned to meet the ongoing needs of the organization.

Nearest Major Market: Madison

Job Segment: Food Service, Operations, Hospitality