Restaurant Shift Supervisor

MOD SUPER FAST PIZZA, LLC.; Waukegan (IL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Week of paid vacation

Paid Sick Time

401(k) retirement

FREE pizza, salad, and beverages

Discounted gym membership

Free counseling sessions

Job summary

MOD SUPER FAST PIZZA, LLC. is seeking a Shift Supervisor to lead restaurant operations during shifts and assist with training and program rollouts. You will model MOD’s purpose and ensure the squad delivers outstanding guest experiences while maintaining standard operating procedures.

The role requires at least 1 year of customer service/restaurant experience, strong mentorship ability, and excellent communication. Expect to work at least 3 shifts and 18 hours weekly.

Qualifications

• Minimum of one (1) year of customer service or restaurant experience.
• Demonstrated success as a mentor, trainer, or informal leader.
• Proven ability to prioritize and make decisions.
• Must be at least 18 years old.
• Proven success in following and enforcing processes and standards; coaching with compassion.
• Ability to stay calm during high volume periods.
• Must obtain food safety and/or alcohol certification within 30 days of start date, as required by law.
• Proficient in written and oral communication.
• Able to support restaurant hours, working a minimum of 3 shifts and 18 hours per week.

Responsibilities

• Ensure the right squad member is in the right place and complete Deployment Charts.
• Train newly hired/promoted squad members and support new program rollouts.
• Maintain operating systems and equipment to meet restaurant goals.
• Use MOD tools and standards to ensure food safety in Back of House and Front of House.
• Resolve squad member and guest concerns with escalation when needed.
• Manage cash within the shift, including refunds and accessing the safe.
• Take inventory and place orders with support from the GM.
• Adhere to opening, midday, and closing checklists and use tools to execute requirements.
• Review emails to stay updated on info from Slice and other sources for the squad.

Skills

Customer service

Mentor

Decision making

Communication

Job description

Benefits

• Medical, dental and vision insurance
• Week of paid vacation
• Paid Sick Time
• 401(k) retirement
• FREE pizza, salad, and beverages
• Discounted gym membership
• Free counseling sessions

Overview

As a Shift Supervisor, you are responsible for leading restaurant operations during scheduled shifts and supporting training for all new hires, program rollouts, and standards in your restaurant. You will serve as the senior squad member on the shift, ensuring that the team performs all essential tasks, provides outstanding guest experiences, and contributes to smooth restaurant operations. Your role is to model, teach, and demonstrate MOD’s purpose in every interaction, setting the squad up for success for the shift and during training.

Key Responsibilities

• Ensure the right squad member is in the right place and doing the right work, completing Deployment Charts and adjusting throughout the day.
• Train newly hired/promoted squad members and support the team through new program rollouts and initiatives.
• Maintain operating systems and equipment to meet restaurant goals, including online ordering, catering, fundraising, and customer review systems.
• Use and reference MOD tools and standards to ensure the food is safe in both Back of House and Front of House.
• Resolve squad member and guest concerns, escalating issues that require resolution to the Associate Manager or General Manager as appropriate.
• Manage cash within the shift accurately, including making change, accessing the safe, and processing refunds.
• Take inventory and place orders as needed and supported by the GM.
• Adhere to all Opening, Midday, and Closing shift checklists and use all available tools to execute requirements timely.
• Review email regularly to stay updated on and communicate information from Slice (and other relevant sources) for squad members to be effective during the shift.

Required Qualifications

• Minimum of one (1) year of customer service or restaurant experience.
• Demonstrated success as a mentor, trainer, or informal leader.
• Proven ability to prioritize and make decisions.
• Must be at least 18 years old.
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner.
• Ability to be a calming presence in periods of high volume.
• Must obtain a food safety certification and/or alcohol beverage certification within 30 days of start date or sooner where required by law.
• Proficient in written and oral communication.
• Ability to support restaurant hours, working a minimum of 3 shifts and 18 hours per week, including peak demand hours as determined by the General Manager or District Manager.

Equal Opportunity Employer

MOD is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodation is available upon request for applicants participating in the hiring process. To request a reasonable accommodation to complete an application or job interview please contact [e-mail].

This job posting is not intended to be exhaustive and is intended to describe the role and reflect MOD’s values and culture. It does not create an employment contract or alter at-will employment status. Other related duties may be assigned to meet the ongoing needs of the organization.