Restaurant Shift Supervisor

MOD Pizza; Newberg (OR); On-site; USD 23,419 - 30,444; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation

401(k) retirement

FREE pizza

Pet insurance

Discounted gym membership

Free counseling sessions

Job summary

MOD Pizza in Newberg, Oregon, is seeking a Shift Supervisor to lead daily operations and train staff. Responsibilities include managing inventory, resolving guest concerns, and ensuring compliance with food safety standards.

The ideal candidate has at least one year of customer service experience, strong leadership skills, and is comfortable working during peak hours. Benefits include medical insurance, paid vacation, and a fun work environment.

Qualifications

• Minimum of one year of customer service or restaurant experience.
• Demonstrated success as a mentor, trainer or informal leader.
• Ability to prioritize and make decisions.

Responsibilities

• Lead restaurant operations during scheduled shifts.
• Train new hires and support program rollouts.
• Manage cash and inventory during the shift.

Skills

Customer service

Leadership

Food safety certification

Oral communication

Written communication

Job description

At MOD, pizza is our platform, custom to each individual and creating a space where everyone is welcome. MOD is individuality, whether that’s on your pizza, on your salad or just you being you! This is a space where every ingredient is valued and where giving back to our community is baked into what we do.

Working for MOD is more than making pizza - We call it Spreading MODness, where each pizza powers possibilities!

Compensation: $22.10 per hour (hourly wage $17.00 + average tips $5.10)

Benefits

• Medical, dental and vision insurance
• Week of paid vacation
• Paid Sick Time
• 401(k) retirement
• FREE pizza, salad, and beverages
• Pet insurance
• Discounted gym membership
• Free counseling sessions

Summary

As a Shift Supervisor, you build your leadership skills and style. You will lead restaurant operations during scheduled shifts and support training for all new hires, program rollouts, and standards in your restaurant. You may be the most senior squad member during the shift and are responsible for ensuring the team performs all essential tasks, provides outstanding guest experiences, and contributes to smooth restaurant operations. You support restaurant management in overall operations and serve as a leader for the squad. You give feedback, answer questions, and provide guidance, modeling MOD’s purpose in all interactions. You flex to the needs of the restaurant and the squad, sometimes leading, sometimes doing, but always keeping the MOD experience in the forefront of your mind.

Key Responsibilities

• The Shift Supervisor is responsible for ensuring the right squad member is in the right place doing the right work to always support guests, a process we call deployment.
• Train newly hired or promoted squad members and support the team through new program rollouts and initiatives.
• Ensure operating systems and equipment are maintained to meet restaurant goals, including restaurant equipment and technology such as online ordering, catering, fundraising and customer review systems.
• Use and reference MOD tools and standards to ensure food safety in both Back of House and Front of House.
• Listen, acknowledge, and resolve any squad member or guest concerns; escalated issues to the AM or GM as appropriate.
• Manage cash within the shift accurately and responsibly, including making change, accessing cash in the safe, and processing refunds.
• Take inventory and place orders as needed, supported by the GM.
• Adhere to all Opening, Midday and Closing shift checklists and use all available tools to execute requirements in a timely manner.
• Regularly review email to stay updated on and communicate any information from Slice and other relevant sources for squad members to be effective in their roles during the shift.

Required Qualifications

• Must have a minimum of one (1) year of customer service or restaurant experience.
• Must have demonstrated success as a mentor, trainer or informal leader.
• Have a proven ability to prioritize and make decisions.
• Must be at least 18 years old.
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner.
• Have the ability to be a calming presence in periods of high volume.
• You must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law.
• You should be proficient in written and oral communication.
• Have the ability to support restaurant hours by working a minimum of 3 shifts and 18 hours per week, including peak demand hours as determined by the General Manager or District Manager.

MOD is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law. Reasonable accommodation is available upon request for applicants participating in the hiring process. To request a reasonable accommodation to complete an application or job interview please contact [e-mail].

This job posting is not intended to be exhaustive and is intended to describe the role and reflect MOD’s values and culture. It does not create an employment contract or alter at‑will employment status. Other related duties may be assigned to meet the ongoing needs of the organization.